Operations Manager

JIA JIA; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Meaningful career growth opportunities

Work with natural gemstones

Direct partnership with the Founder

Job summary

A luxury jewelry brand based in the United States is seeking an Operations Manager to oversee production workflows, ensure quality control, and optimize operational processes. This role demands solid experience in operations and supply chain, ideally within the luxury sector. Candidates should possess exceptional attention to detail, strong digital skills, and a proactive problem-solving attitude. The position offers an opportunity to grow into senior leadership while working closely with the founding team to drive efficiency and build the operational foundation.

Qualifications

• Experience in operations, production, or supply chain (jewelry or luxury preferred).
• Strong spreadsheet and digital tool proficiency.
• Proven reliability and follow-through.

Responsibilities

• Manage daily production workflows across DTC, wholesale, and special projects.
• Maintain production calendars, timelines, capacity plans, and WIP tracking.
• Communicate daily with jewelers, studio team, and external partners.

Skills

Operations management

Production timelines

Inventory management

Problem solving

Attention to detail

Tools

Spreadsheets

Digital tools

Job description

About the Role

JIA JIA is a luxury fine-jewelry brand rooted in mindfulness, natural stones, and intentional craftsmanship. As the brand expands across wholesale, DTC, and custom channels, we are seeking an Operations Manager to strengthen and optimize our production and operational foundation.

Key Responsibilities

End-to-End Production Ownership

• Manage daily production workflows across DTC, wholesale, restocks, and special projects
• Maintain production calendars, timelines, capacity plans, and WIP tracking
• Ensure flawless quality and accuracy at every stage of production
• Communicate daily with jewelers, studio team, and external partners
• Troubleshoot production challenges quickly, creatively, and independently

SOP Creation & Process Development

• Create and refine SOPs for all operational and production workflows
• Build systems that improve efficiency, reduce errors, and support future scaling
• Implement tools, automation, and AI to streamline processes
• Train team members and ensure consistent SOP adherence
• Work closely with the Founder on sourcing, vendor communication, negotiation, and materials research
• Track materials, lead times, purchase histories, and availability
• Request quotes, follow up on timelines, gather samples, and maintain organized sourcing documentation
• Ensure all sourcing-related information is accurate and accessible for production and planning

Material & Inventory Tracking

• Maintain meticulous tracking of gemstones, metals, findings, components, finished inventory, and WIP
• Ensure inventory accuracy across both the studio and 3PL with zero discrepancies
• Conduct regular cycle counts and reconcile all variances

Operational Systems, Reliability & Problem Solving

• Strengthen workflows to eliminate gaps and improve task reliability
• Maintain pristine documentation, labeling, and operational data accuracy
• Use AI tools and digital platforms to automate and streamline tasks
• Think creatively to solve production, vendor, or inventory challenges
• Anticipate operational needs and identify issues early

Cross-Functional Coordination

• Partner with Wholesale on PO schedules, inventory allocation, and fulfillment
• Work with DTC on launches, restocks, and product availability
• Manage all 3PL processes including inbound and outbound shipments, restocking, and returns
• Maintain tight alignment between production, warehouse, wholesale, and DTC teams

Supply Chain & Logistics

• Handle and track all inbound shipments of materials and components
• Manage all outbound shipments to the 3PL, wholesale accounts, and project partners
• Maintain detailed shipment logs including tracking numbers, packing lists, and delivery confirmations
• Resolve shipping issues (delays, shortages, damages) quickly and effectively
• Track material costs, production labor, inventory valuation, and operational spending
• Provide accurate reporting for forecasting and planning
• Identify efficiencies while maintaining premium quality standards

Office & Infrastructure Setup (New Addition)

• Support the founding team in setting up the Los Angeles office from the ground up, including workspace organization, operational infrastructure, and studio systems
• Extremely detail-oriented with zero tolerance for errors
• Gritty, resilient, and calm under pressure
• Resourceful and able to solve problems independently
• Tech-savvy and excited to leverage AI for operational efficiency
• Highly organized and systems-driven
• A builder who thrives on improving and optimizing processes
• Proactive, anticipatory, and reliable
• Strong communicator and collaborator
• Ambitious and excited to grow into senior leadership

Qualifications

Required

• Experience in operations, production, or supply chain (jewelry or luxury preferred)
• Experience managing production timelines, inventory, and materials
• Strong spreadsheet and digital tool proficiency
• Experience creating processes and SOPs
• Impeccable attention to detail and accuracy
• Proven reliability and follow-through

Preferred

• Jewelry production or gemstone-handling experience
• Familiarity with 3PL operations and warehouse coordination
• Experience in a fast-growing or small business environment

Why Join JIA JIA

• Work with beautiful natural gemstones and intentional design
• Build the operational backbone of a growing luxury brand
• Partner directly with the Founder on sourcing and operational strategy
• Make a meaningful impact on efficiency, organization, and scaling
• Grow your career into Head of Operations as the company expands

How to Apply

Please submit your resume and a brief cover note sharing relevant experience in luxury retail partnerships, brand growth, and trade shows to: [e-mail]

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Luxury Goods & Jewelry