Operations Manager

Lensa; United States; On-site; USD 100,000 - 125,000; Full time

Job summary

Join a team at Lensa that manages business activities for direct access operations. This role focuses on streamlining processes and customer service initiatives. Ideal candidates will bring strong communication skills and a solution-oriented mindset. With competitive pay and benefits, this position encourages professional growth and innovation.

Benefits

Medical and dental benefits

401k plan

10 days of vacation

Paid holidays

Qualifications

• Three years of experience in sales, underwriting or case management processing.
• Proficient in customer service with a proven track record.
• Knowledgeable of case design, underwriting, and commissions.

Responsibilities

• Manage business activities for case processing and customer service.
• Develop and implement process improvements for efficiency.
• Work with marketing to develop campaigns.

Skills

Effective interpersonal and written communication skills

Excellent customer service

Time management

Independent and team collaboration

Problem solving

Education

High School Graduate or equivalent GED

Tools

PCs in a Windows environment

Excel

Word

Outlook

Access

Job description

1 day ago Be among the first 25 applicants

Lensa is a U.S. career site that helps job seekers discover job opportunities. We are not a staffing firm or agency. We promote jobs on behalf of our clients, which include employers, recruitment agencies, and marketing partners.

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility ([e-mail]?subject=Accommodation%20request) (accommodation requests only; other inquiries won't receive a response).

Regular Or Temporary

Regular

Language Fluency: English (Required)

Work Shift

1st Shift (United States of America)

Please Review The Following Job Description

To effectively manage and direct business activities for direct access and non-direct access of business. The go-to person for day to day to questions, challenges.

Essential Duties And Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Improve, identify and implement process for efficiency in placing and tracking business
• Identified as a "go-to" person for clients to efficiently direct case activity, design, underwriting, sales strategies, etc. for direct access and non-direct access carriers
• Identify and communicate carrier specialties for greater efficiencies and process development
• Continual educational development in all aspects of the business to support channel initiatives
• Instrumental in recommending and suggesting process improvement for identifying issues and developing and recommending solutions for greater efficiency
• Provide proactive customer service driven to achieve revenue plan
• Process/complete case management requirements for both light and full service model
• Work with Marketing to develop campaigns
• Support service initiatives to Tellus channel
  
  

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Graduate or equivalent GED
• Experience with PCs in a Windows environment
• Effective interpersonal and written communication skills
• Ability to provide excellent customer service to both internal and external customers
• Effective time management skills
• Ability to prioritize and accomplish multiple tasks simultaneously
• Capable of working independently as well as in a team environment
• Ability to work in a self-directed fashion
• Knowledgeable of all aspects of the business, including case design, underwriting, case management, carriers' niche, advanced sales, licensing and contracting and commissions
• Three years of experience in sales, underwriting, case design and/or case management processing
• Proven track record of excellent customer service
• Solution-oriented, ability to go above and beyond
• Results-oriented; ability to work creatively within guidelines
• Excellent computer skills, proficient in Excel, Word, Outlook and Access
• Excellent interpersonal skills and a collaborative management style
  
  

General Description of Available Benefits for Eligible Employees of CRC Group: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of CRC Group offering the position. CRC Group offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. Depending on the position and division, this job may also be eligible for restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace.

EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) Pay Transparency Nondiscrimination Provision E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)

Join CRC Group, a leader in specialty wholesale insurance, and take your career to new heights. We're a dynamic team dedicated to innovation, collaboration, and excellence.

Why CRC Group?

• Growth: Advance your career with our learning and leadership development programs.
• Innovation: Work in a forward-thinking environment that values new ideas.
• Community: Be part of a supportive team that celebrates success together.
• Benefits: Enjoy competitive compensation, health benefits, and retirement plans.
  
  

Who We’re Looking For

We seek passionate individuals who thrive in a fast-paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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