Operations Manager

Formulated Automation; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Formulated Automation is seeking an experienced Operations Manager to lead US production, inventory, fulfilment and logistics for a consumer products client.

You will manage 3PL and co-manufacturing partners, ensure on-time orders across DTC, wholesale, Amazon and retail channels, and provide accurate reporting to support operational decisions.

Qualifications

• 5+ years in fulfilment, logistics, inventory or production.
• Experience managing US operations incl 3PLs and carriers.
• Experience with multichannel fulfilment (DTC, wholesale, Amazon, US retail).
• Manager level experience with outsourced 3PL relationships (2–3 years).
• Proficiency with Cin7, Shopify, and 3PL WMS.
• Strong Excel/Google Sheets skills.
• Excellent written and spoken English.
• Availability for US Eastern hours.

Responsibilities

• Oversee 3PL and co-manufacturing relationships, align priorities and service commitments.
• Monitor production, dispatches, inventory and sales vs forecasts.
• Investigate missed commitments and coordinate recovery actions.
• Escalate capacity constraints and provide clear recommendations.
• Translate production plans into schedules with co-manufacturer.
• Track production by SKU and address material shortfalls.
• Maintain production orders and receipts in Cin7.
• Ensure guidelines across manufacturing, filling and packaging.
• Investigate quality issues and drive corrective actions.
• Coordinate fulfilment across DTC, wholesale, Faire, Amazon and retail.
• Ensure compliance with routing guides, PO requirements, BOL, ASN and EDI.
• Resolve delayed or disputed orders and align system records.
• Confirm shipment readiness and manage carrier handovers.

Skills

Fulfilment & logistics

Inventory management

Production planning

3PL management

Multichannel fulfilment

Cin7 proficiency

Shopify

Excel/Google Sheets

English communication

Data-driven reporting

Tools

Cin7

Shopify

Job description

Hi there! We are South and our client is looking for a Operations Manager!

Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
• Interview Policy: The use of artificial intelligence (AI) tools during interviews are strictly prohibited.
• Note: As part of the final stages of the selection process, contractors may be asked to provide professional references for a reference check. If you're selected, you may also be asked to update their LinkedIn profile.

About The Role

We are looking for an experienced Operations Manager to oversee US production, inventory, fulfilment and logistics for a consumer products company.

You will own the day-to-day relationship with our third-party logistics (3PL) and co-manufacturing partners, ensuring products are manufactured accurately, inventory is reliable and orders reach customers on time across DTC, wholesale, Amazon and retail channels.

This role requires a hands-on operator who identifies risks early, holds partners accountable and drives issues through to resolution. You will work closely with the Operations Director, providing accurate reporting and practical recommendations to support operational decisions.

Key Responsibilities

3PL and Co-Manufacturing Management

• Manage daily relationships with external warehouse and manufacturing partners, aligning priorities, deadlines and service commitments.
• Monitor production, dispatches, aged orders, inventory and sales performance against agreed forecasts.
• Investigate missed commitments, coordinate recovery actions and verify completion.
• Escalate capacity constraints, stockout risks and operational issues with clear recommendations.

Production and Quality

• Translate approved production plans into daily and weekly schedules with the co-manufacturer.
• Track production by SKU, monitor material availability with the Supply Chain Manager and address shortfalls.
• Maintain accurate production jobs, purchase orders and receipts in Cin7.
• Ensure manufacturing, filling, packaging and channel requirements follow established guidelines.
• Investigate quality complaints, gather supporting evidence and follow through on corrective actions.

Fulfilment and Logistics

• Coordinate fulfilment across DTC, wholesale, Faire, Amazon and retail channels.
• Ensure compliance with retailer routing guides, purchase order requirements, BOL, ASN and EDI documentation.
• Resolve delayed, partial, replacement and unscanned orders, keeping system records aligned with physical dispatches.
• Confirm shipment readiness, carrier handover and delivery, addressing freight exceptions and communicating revised timelines.

Inventory and Systems

• Maintain accurate inventory records across Cin7, the 3PL warehouse management system, Shopify and Faire.
• Coordinate stock counts, recounts and month-end reconciliations, investigating and resolving discrepancies.
• Reconcile Amazon inventory and prepare replenishment requirements based on forecasts, available stock and inbound shipments.

Financial Controls and Continuous Improvement

• Validate 3PL, co-manufacturing and domestic freight charges against approved rates and services.
• Document operational errors, replacement costs and inventory losses; recommend disputes and follow up on credits.
• Provide Finance with complete dispatch documentation for accurate B2B invoicing and resolve order, shipment and invoice discrepancies.
• Improve workflows, document procedures and reduce recurring errors, manual work and operational costs.
• Present monthly performance reviews covering results, risks, root causes and recommended actions.

Requirements

• 5+ years of experience in fulfilment, logistics, inventory or production.
• Experience managing US operations, including US-based 3PLs, co-manufacturers, domestic carriers and freight.
• Experience in both manufacturing and distribution businesses, ideally within consumer products.
• At least 2–3 years at manager level owning an outsourced 3PL relationship, including service levels, inventory accuracy and invoice validation.
• At least 2–3 years at manager level owning a co-manufacturer or contract manufacturer relationship, covering production scheduling, blending, filling, packaging, quality checks and corrective actions.
• Experience with multichannel fulfilment, including DTC, wholesale, Amazon and US retail requirements.
• Proficiency with Cin7 or a comparable inventory management system, Shopify and 3PL warehouse management systems.
• Strong reconciliation, reporting and analytical skills, with excellent Excel or Google Sheets proficiency.
• Demonstrated ability to independently manage partner performance, resolve operational issues and deliver measurable improvements.
• Clear, confident written and spoken English.
• Availability to work US Eastern business hours and attend regular calls outside those hours with the Australian team.