Operations Manager (BBS917)

Overseas (United States); United States; Remote; USD 100,000 - 140,000; Full time

Job summary

Hire Overseas is seeking an Operations Manager to own the day-to-day US production, inventory, fulfilment, and logistics through 3PL and co-manufacturers. You will set daily priorities, ensure commitments are met, and report to the Operations Director with practical recommendations.

This is a hands-on role based in a remote-capable setup open to Latin America, with responsibilities across multi-channel fulfilment for DTC, wholesale, Faire, Amazon, and retailers while driving process improvements

Qualifications

• 5+ years in fulfilment, logistics, inventory or production with US ops
• 2–3 years as day-to-day owner of outsourced 3PL relationships
• 2–3 years as day-to-day owner of co-manufacturer relationships
• Experience with Cin7, Shopify, and 3PL warehouse systems
• Strong Excel or Google Sheets reporting and reconciliation
• Fluent written and spoken English

Responsibilities

• Lead daily 3PL and co-manufacturer relationship management and accountability
• Report on dispatches, stock, production, and forecast variances
• Investigate missed commitments and drive recovery actions
• Translate production plan into daily/weekly schedules by SKU
• Maintain Cin7 records and resolve quality issues with corrective actions
• Manage DTC, wholesale, Faire, Amazon, and retail fulfilment and records
• Resolve overdue orders and track domestic freight to delivery
• Coordinate stock counts and month-end reconciliations across systems
• Check charges against approved rates and support finance with costs
• Improve workflows to reduce manual effort and errors
• Analyze fulfilment and freight costs by channel

Skills

Fulfillment & logistics management

Cin7 experience

Shopify familiarity

3PL management

Excel / Google Sheets

English communication

Tools

Cin7

Shopify

EDI systems

MS Excel

Job description

Operations Manager
Open to Latin America: This role is open to candidates based in Latin America.
Remote

About Our Client

Our client is a fast-growing consumer goods brand with distribution across DTC, wholesale, Amazon, and US retail. US production, inventory, fulfilment, and logistics run through an outsourced 3PL and co-manufacturing partner, with an Australia-based team and a US Operations Director overseeing the overall plan.

About the Role

We're looking for an Operations Manager to own the day-to-day delivery of US production, inventory, fulfilment, and logistics through the 3PL and co-manufacturing partners. You'll set daily priorities, hold partners accountable to their commitments, resolve operational issues end to end, and give the Operations Director accurate reporting and practical recommendations.

This is a hands-on ownership role. You are not coordinating from a distance: you're the main day-to-day point of accountability for the 3PL and co-manufacturer relationships, multi-channel fulfilment, inventory accuracy, and financial controls.

Responsibilities

• Lead the day-to-day relationship with the 3PL and co-manufacturer, aligning priorities, confirming commitments and deadlines, and holding partners accountable for delivery
• Report on dispatches, aged orders, production, stock, and risks, including sales run rates against forecasts with variances flagged
• Investigate missed commitments with evidence, drive recovery actions, and elevate capacity gaps and stockout risks before commitments are missed
• Turn the approved production plan into agreed daily and weekly schedules, tracking actual units by SKU and component availability
• Keep production jobs, purchase orders, receipts, and records accurate in Cin7, and document and resolve quality complaints with corrective actions
• Manage DTC, wholesale, Faire, Amazon, and retail fulfilment, keeping PO versions, routing, BOL, ASN, and EDI records current
• Resolve overdue, partial, replacement, and unscanned orders, and track domestic freight through to customer delivery
• Coordinate stock counts and month-end reconciliations, and resolve discrepancies across Cin7, the 3PL's warehouse system, Shopify, Faire, and Amazon
• Check 3PL, co-manufacturing, and freight charges against approved rates, document errors and losses, and give Finance accurate shipment costs and invoice follow-up
• Improve recurring workflows to reduce manual effort and errors, document procedures, and verify AI-assisted outputs
• Analyse fulfilment and freight costs by channel and check packaging and shipping assumptions for new products and bundles

What We're Looking For

• 5+ years in fulfilment, logistics, inventory, or production, including experience managing US operations with US-based 3PLs, co-manufacturers, domestic carriers, and US retail and Amazon requirements
• At least 2 to 3 years at manager level as the main day-to-day owner of an outsourced 3PL relationship, covering priorities, SLAs, stock accuracy, invoice checks, and partner accountability
• At least 2 to 3 years at manager level as the main day-to-day owner of a co-manufacturer relationship, covering production scheduling, packaging, quality checks, and corrective actions
• Evidence of independent ownership, such as a partner transition or turnaround you led, KPIs you were accountable for, disputes and credits you recovered, or escalations you brought with a recommendation
• Confident with Cin7 or a comparable inventory system, Shopify, and 3PL warehouse management systems
• Multi-channel fulfilment experience across DTC, wholesale, Amazon, and US retail, including routing guides, BOL, ASN, and EDI
• Strong reconciliation and reporting skills with excellent Excel or Google Sheets
• Clear, confident written and spoken English

Nice to Have

• Experience in consumer products manufactured, warehoused, and shipped across multiple channels
• Background in organic, health, or beauty consumer goods
• Experience with month-end operations reviews and presenting KPI results and recommendations to senior leadership

Work Schedule

• 100% remote setup so you can work wherever you're most productive
• This position operates on a full-time basis, with dedicated hours to ensure alignment with the team and delivery of quality work
• Availability during US Eastern Time business hours, plus regular calls with an Australia-based team during US late afternoon and evening

Compensation & Time Off

• Compensation paid in USD
• Paid bi-monthly on the 15th and 30th
• Paid Time Off according to company policy
• Holidays observed according to company guidelines