Operations Manager

Polymershapes; Tyngsborough (MA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Bonus / profit sharing

Full benefits package

401k + company match

Tuition reimbursement

Paid parental leave

Growth and career advancement

Job summary

Polymershapes is seeking an Operations Manager to drive all facets of operational and fulfillment excellence at our Tyngsborough facility. The role focuses on profitability through lean processes, low-cost solutions, and meeting customer expectations for quality and on-time delivery.

You will lead on-site staff, set goals, measure performance, and collaborate with the general manager, sales, and warehouse teams to push for continuous improvements in cost and cycle times while maintaining safety

Qualifications

• BA/BS degree or substantial business experience.
• Excellent customer service skills and computer savvy.
• Well organized with a desire to learn and improve.
• Strong analytical and strategic abilities.
• Ability to understand customers' needs and provide relevant information.

Responsibilities

• Lead on-site employees in day-to-day operations.
• Set team goals, measure performance, and develop talent.
• Collaborate with GM, sales, and warehouse to drive change.
• Improve warehouse cost efficiency and inventory control.
• Provide exceptional service to internal and external customers.
• Implement efficient processes, layout, and workflow.
• Adopt new capabilities and tech to improve cost and quality.
• Promote workplace safety and conduct daily audits.

Skills

Customer service

Organization

Analytical thinking

Strategic mindset

Teamwork

Customer needs understanding

Education

BA/BS degree or substantial business experience

Job description

The Operations Manager is responsible for driving all facets of operational and fulfillment excellence within their local facility. This role is to maximize profitability by driving lean processes and implementing low cost solutions while meeting and exceeding customer expectations of quality and on time delivery.

Are you a well-rounded business leader who has a passion for developing people, driving a team towards success, and cultivating and delivering results?

What you’ll do:

• Lead on-site employees in the day-to-day operations
• Establish team goals & objectives, measure performance, provide feedback, develop talent and foster personal accountability
• Effectively work with all team members, general manager, sales, and warehouse, communicating needs, driving change and holding accountable to processes
• Deliver measurable continuous improvement on cost out initiatives for warehouse expenses
• Provide exceptional service to customers (both internal and external)
• Purchase inventory and manage inventory levels to ensure efficient operations while minimizing costs and excess inventory
• Implement new practices to provide operational efficiencies and condense cycle time to processing orders. This includes but is not limited to; warehouse layout, overall process flow, and administrative activities (paperwork to processing inventory and orders)
• Identify and employ new capabilities, technology and system updates to drive overall improvements to cost and quality of fulfillment
• Promote workplace safety as the Safety Leader for the location which includes adhering and enforcing basic housekeeping standards, safe operating procedures, site policies and regulations
• Perform daily audits/walk-through to ensure all is clear, clean, and safe

What you’ll need:

• BA/BS Degree or substantial business experience
• Excellent customer service skills and computer savvy
• Well organized, with a continued desire to learn and improve
• Strong analytical and strategic abilities
• Quick to understand customers’ needs and concerns, and capable of providing thorough, accurate and relevant information regarding our products
• Able to work in a team-oriented environment
• (Preferred) – Plastics/industrial distribution experience

What you’ll get:

• Competitive base salary + bonus (profit sharing)
• Paid vacation, holidays, sick days, and personal business days
• Full benefits package (medical, dental, vision, short-term and long-term disability)
• 401k + company match
• Tuition reimbursement
• Paid parental leave
• Opportunity for growth & career advancement

Who are we?

Polymershapes is the leading distributor of plastic sheet, rod, tube, film, and associated products with over 75 years of industry-leading heritage. Through our network of 80+ stocking facilities located throughout the US, Canada, Mexico, and Chile, we provide thousands of diverse customers and industries access to extensive local inventory from world-class supplier partners.

We have plastic distribution’s most knowledgeable and highly trained sales and customer service team. We offer expert conversion capabilities including cut-to-size sheets, film reel conversion, and CNC routing and machining. We consistently deliver innovative solutions our customers because at Polymershapes, You’re the Center of All We Do!