Operations Manager

KAG SERVICES INC; Toledo (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

KAG SERVICES INC is seeking a regional operations leader to oversee daily activities, drive growth, and ensure top-tier service delivery within a defined geographic area. You will manage personnel, schedules, and driver recruitment while maintaining safety standards and effective communication with customers.

The role emphasizes hands-on leadership, coaching, and the ability to adapt to evolving business needs. Onsite operations and a focus on quality service are expected.

Qualifications

• Background in transportation or related field.
• Strong interpersonal and communication abilities.
• Proven ability to manage staff and operations.

Responsibilities

• Develop operating plans for the assigned regional operation.
• Serve as point of contact for drivers regarding policies and payroll.
• Set up schedules for drivers and recruit drivers/owner operators.
• Engage with customers to drive growth and strengthen relationships.
• Resolve customer issues and ensure safety values are followed.
• Assist, support and direct managers; coach and evaluate staff.

Skills

People skills

Communication skills

Transportation background

Education

Bachelor degree in business or equivalent

Job description

Position SummaryThis position is accountable for the operation, personnel management, and the service to customers within a specified geographic region.Essential FunctionsDevelop operating plans for the assigned regional operationServe as point of contact for drivers regarding issues/questions pertaining to organizational policies, payroll, benefits, etc.Set up schedules for driversRecruit drivers/owner operatorsEngage with customers to drive growth and enhance relationshipsResolve customer issuesEnsure that the safety values of the organization are followedAssist, support and direct managersManage, coach, discipline, and evaluate staffQualificationsBachelor degree in business or equivalent work experienceBackground in transportationGood people skillsAbility to communicate effectively both verbally and writtenNote: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.Provide constructive guidance to other employees and representatives of third parties.Contribute to providing the highest quality of products and services to customers.#LI-Onsite#LI-KR1#NDLP