Operations Manager

Emser Tile; Suffolk (VA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Job summary

Emser Tile is seeking a Distribution Center Operations Manager to lead the flow of goods and teams in a fast-paced warehouse environment. You will drive performance through data, coaching, and process improvements while ensuring accurate, on-time shipments.

You will oversee receiving, storage, picking, shipping, and distribution, build skills through training, and partner with branches to deliver excellent customer service. This is a hands-on leadership role in a dynamic distribution center.

Qualifications

• Five or more years of operations management experience.
• Experience leading teams, training, and development.

Responsibilities

• Lead receiving, storage, picking, shipping, and distribution to deliver reliable service and accurate orders.
• Coach supervisors and warehouse associates; reinforce accountability and cross-training.
• Use delivery, inventory, labor, and productivity metrics to spot gaps and drive improvements.
• Champion safe work practices and timely corrective action; uphold housekeeping standards.
• Refine operating procedures; coordinate equipment readiness; minimize downtime.
• Collaborate with branch leaders and corporate teams to resolve issues and improve service.

Skills

Operations management

Team leadership

Process improvement

Performance metrics

Numerical analysis

Financial information analysis

Tools

Excel

Outlook

Word

Job description

Lead the Operation. Develop the Team. Deliver Excellence.

DISTRIBUTION CENTER OPERATIONS MANAGER

Are you the kind of operations leader who sees more than a busy warehouse; someone who sees opportunities to strengthen teams, improve performance, and make every shipment count?

At Emser Tile, we're seeking a Distribution Center Operations Manager who can turn daily execution into exceptional customer service. You'll lead the people, processes, and priorities that keep products moving safely, accurately, and on time, while building a team that takes pride in getting better every day.

Your Opportunity to Make an Impact

This is a hands-on leadership opportunity to shape how a distribution center performs, collaborates, and grows. You will:

• Lead the flow: Guide receiving, storage, picking, shipping, and distribution to deliver reliable service and accurate orders.
• Build a stronger team: Coach supervisors and warehouse associates, reinforce accountability, and expand skills through training and cross-training.
• Turn data into progress: Use delivery, inventory, labor, and productivity measures to spot gaps and drive measurable improvements.
• Make safety personal: Champion safe work practices, housekeeping standards, and timely corrective action.
• Improve how work gets done: Refine operating procedures, reduce waste, coordinate equipment readiness, and minimize downtime.
• Connect operations to customers: Partner with branch leaders and corporate teams to resolve issues and improve service.

What Success Looks Like

Orders move accurately and on schedule. Inventory is dependable. Teams work safely and productively. Staffing and overtime are managed thoughtfully. Equipment stays ready. Improvements are sustained, not just announced.

You Could Be a Great Fit If You…

• Bring five or more years of recent operations management experience.
• Know how to lead people through process improvements, change, training, and development.
• Are comfortable using performance metrics, numerical analysis, and financial information to make practical decisions.
• Can develop clear operating procedures and communicate effectively across teams.
• Are proficient with Excel, Outlook, and Word, and bring strong problem-solving skills.
• Enjoy being present in an active warehouse environment and leading by example.

Why Emser Tile?

Since 1968, Emser Tile has helped retailers, contractors, builders, architects, and designers bring spaces to life through tile and natural stone. Behind every customer experience is an operations team that makes delivery possible. Here, your leadership directly contributes to service, reliability, and business performance.

Our tradition of excellence starts with our people. We value teamwork, professional development, and the opportunity to make a meaningful contribution.

Rewards and Benefits

Emser offers a benefits program that includes medical, prescription, dental, and vision coverage; a 401(k) plan; paid vacation and holidays; paid volunteer time; life insurance; and additional voluntary coverage options. Compensation details for this position will be provided once confirmed.

Work Environment & Equal Opportunity

This role works in office and active warehouse settings, with occasional outdoor exposure. It may involve walking, standing, bending, climbing or balancing, and occasionally lifting or moving up to 50 pounds. Reasonable accommodations may be made for qualified individuals. Emser Tile is an Equal Opportunity Employer committed to a workplace free from unlawful discrimination, harassment, and retaliation.