Operations Manager

WM (Waste Management); St. Louis (MO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Stock purchase plan

401(k) matching

Paid vacation

Paid holidays

Personal days

Job summary

WM (Waste Management) seeks an Operations Coach/Leader to oversee onboarding, development, mentoring and performance management for drivers and helpers. The role spends significant time in the field with frontline staff, ensuring safety, training and alignment with WM practices.

Responsibilities include guiding onboarding, coaching conversations, and regular reviews of best practices to improve daily performance and career progression for frontline employees.

Qualifications

• Associate's Degree or equivalent required.
• Must be eligible to work in the United States.
• Valid Driver's License required.

Responsibilities

• Onboard new frontline employees with tools, instruction and feedback.
• Meet daily with new frontline employees to support onboarding.
• Provide timely, consistent touchpoints with frontline employees.

Skills

Coaching

Mentoring

Performance management

Safety awareness

Education

Associate's Degree

High School Diploma plus 2 years experience

Job description

Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

Essential Duties and Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Qualifications

A. Required Qualifications

• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Driver's License Valid Driver's License Upon Hire

B. Preferred Qualifications

• Successful completion of the WM Operations Manager Trainee program

Physical Requirements

• Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.