Window Field Technician

Great Day Improvements: A Family of Brands; Menomonee Falls (WI); On-site; USD 39,000 - 44,000; Full time

Job summary

Universal Windows Direct is seeking a Window Field Technician in Wisconsin. You will measure, install, and test products at customer sites, travel to homes or businesses, and provide users with proper usage instructions.

Candidates should have an associate degree or technical certification, at least 1 year of window/door experience, and a valid driver's license. Strong mechanical skills and physical fitness are essential.

Qualifications

• Associate degree or technical certification in the industry.
• 1 year of window/door installation or repair experience.
• Valid Driver's License with driving record acceptable to insurance.
• Experience with exterior replacement products.

Responsibilities

• Measure and install doors and windows; perform routine inspections.
• Provide timely repairs including sash, glass, hardware, and seal work.
• Coordinate return visits and communicate required materials and labor.
• Post-installation inspections and quality checks.
• Travel to customers' homes or businesses within service radius.
• Promote company services and maintain technical skills.

Skills

Customer service

Communication

Problem solving

Education

Associate degree or technical certification

Tools

Hand power tools

Diagnostic tools

Job description

Overview

Universal Windows Direct - Window Field Technician

FULL TIME $28 - $32/HR

The Field Technician will measure, install and test products and provide customers with instructions on the proper usage of the product. The Field Technician will have to travel to our customers' homes or businesses to perform repairs and routine maintenance. The Field Technician should have excellent technical and mechanical skills and have experience with basic hand power, diagnostic tools, and should be physically fit to lift heavy equipment.

Responsibilities

• Conducting routine inspection and provide accurate measurements of doors and windows.
• Provide timely and quality repairs of customers' products including, but not limited to, screen installation, sash replacement, glass replacement, hardware replacement, and seal repairs.
• Provide accurate measurements of doors and windows.
• Coordinate required return visits; convey needed services, materials, and labor.
• Perform post-installation inspections.
• Anticipate obstacles that could impact customer expectations, job costs and/or code performance; recommend solutions.
• Promoting the company's services.
• Maintaining your technical and mechanical skills.

Qualifications

• An Associate degree or technical certification in the industry.
• Previous experience servicing windows and doors.
• Previous experience in exterior replacement products.
• Valid Driver's License and driving record acceptable to insurance company.

ADDITIONAL REQUIREMENTS

• Ability to work independently and as a team.
• Managing overtime on service calls with patience and not rushing the job.
• Excellent customer service and communication skills.
• The ability to diagnose and solve problems based on customers' non-technical descriptions.
• Strong working knowledge of equipment and tools used in the industry.
• Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently.
• Travel within radius of UWDs locations.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Experience

• Window/Door Installation or repair: 1 year (Required)

License/Certification

• Driver's License (Required)

UWD is an Equal Employment Opportunity Employer