Operations Manager

ZipRecruiter; Sharonville (OH); On-site; Full time

Job summary

Join Hyatt Place Sharonville Convention Center as an Operations Manager to ensure smooth guest experiences. Lead a skilled team, maintain excellent customer service standards, and advance your career in a dynamic hospitality environment.

Qualifications

• 2+ years of experience in hotel front office operations.
• Ability to lift up to 35 lbs.

Responsibilities

• Oversee daily operations of the front office department.
• Train and support front desk staff for exceptional customer service.
• Develop strategies to optimize hotel occupancy and revenue.

Skills

Communication

Interpersonal Skills

Tools

Microsoft Office Suite

Job description

Job Description

Exciting opportunity available at Hyatt Place Sharonville Convention Center in Cincinnati, OH for an Operations Manager position. Join our team to ensure smooth guest experiences by supervising daily operations, leading a skilled team, and maintaining excellent customer service standards. Embrace our dynamic environment to nurture your passion for hospitality and showcase your leadership abilities. Advance your career at Hyatt Place Sharonville Convention Center.

Compensation:

$17 - $20 hourly

Responsibilities:

1. Oversee daily operations of the front office department to ensure smooth and efficient workflow.
2. Train, supervise, and support front desk staff to provide exceptional customer service to guests.
3. Develop and implement strategies to optimize hotel occupancy and room revenue.
4. Maintain accurate records of room inventory, reservations, and guest accounts.
5. Collaborate with other departments to coordinate guest services and resolve any issues or complaints in a timely manner.

Qualifications:

• 2+ years of experience in hotel front office operations.
• Proficiency in Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to lift up to 35 lbs.
• US work authorization.