Operations Manager

MTM, Inc

Sebring, Northern (FL, KY)

Hybrid

USD 55,000 - 65,000

Full time

5 days ago

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Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Transit in Sebring, FL seeks a Manager of Operations to lead staffing, training, and strategic processes ensuring safe, efficient daily transportation within contract requirements. You’ll oversee drivers, dispatchers, and maintenance to meet client needs.

The role requires a Bachelor’s degree and 5+ years in transit management, with experience in supervising hourly personnel and familiarity with ADA, DOT, and FTA regulations. Competitive benefits and growth opportunities are offered.

Qualifications

Bachelor’s Degree (or equivalent in education/experience) in a related field.
5+ years of transit management experience.
Experience supervising hourly personnel in a passenger transportation environment.
Knowledge of ADA, DOT, FTA regulations.

Responsibilities

Oversee drivers, dispatchers and operations staff to ensure safe, efficient service.
Conduct monthly Safety meetings and update policies and safety guidelines.
Train, retrain and update staff on procedures and safety guidelines.
Perform driver evaluations as required by contract and regulations.
Communicate regularly with the client to maintain positive relationships and coordinate upgrades.
Perform additional duties as assigned and monitor direct reports for coaching.
Adhere to confidentiality and maintain high attendance standards.

Skills

Problem solving

Map reading

Two-way radio

Confidentiality

Attendance

Data analytics

Driving experience (demand-responsive)

Education

Bachelor’s degree in related field

Job description

Make a Difference At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will Your Job Look Like?

The Manager, Operations will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. The Manager, Operations will oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements. The Manager, Operations will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract.

Location: 4650 US HWY 27 S Sebring, FL 33870

What you’ll do:

Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline
Perform monthly Safety meetings
Training, retraining and updates to policies, procedures and safety guidelines
Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements
Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed
Perform additional duties as assigned or required
Monitor performance of direct reports and provide coaching and guidance

What you’ll need:

Experience, Education & Certifications:
Bachelor’s Degree (or equivalent combination of education and experience) in a related field
5+ years of experience in transit management
Previous experience working with senior citizens or persons with disabilities
Experience supervising hourly personnel in a passenger transportation environment
Experience training in a classroom and behind the wheel setting
Must possess a valid driver’s license
Skills: Strong problem solving skills Ability to understand and administer discipline
Knowledge of basic safety and training procedures
Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment
Ability to maintain high level of confidentiality
Regular attendance is required
Even better if you have... Previous management experience in the Para-Transit or livery industries preferred
Capabilities as it relates to data analytics preferred
Thorough knowledge of ADA, DOT, FTA regulations preferred

What’s in it for you:

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities

Minium Salary: $55,000/annually Maximum Salary: $65,000/annually This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

About Us

As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM Health’s leadership team created MTM Transit to offer an unparalleled hands-on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management.

Your Potential. Our Mission. At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

Benefits without Barriers To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible.