Enterprise Applications Administrator

LCSNW; SeaTac, Northern (WA, KY); Hybrid; USD 85,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Disability insurance

Life insurance

403(b) retirement plan

Employee Assistance Program

Paid holidays

Vacation leave

Sick leave

Student loan forgiveness

Job summary

Lutheran Community Services NW is seeking an Enterprise Applications Administrator to own and optimize enterprise systems, including CRM/ERP and Microsoft 365, across our Washington, Oregon, and Idaho footprint. You will partner with stakeholders to translate needs into scalable technology solutions and ensure data integrity and security.

The role requires 4+ years in enterprise app administration, strong MS 365 expertise, and effective collaboration with cross-functional teams.

Qualifications

• Four (4) years of related experience administering enterprise business applications, CRM or ERP platforms, Microsoft 365 technologies, identity and access management, or other cloud-based business systems.
• Bachelor’s degree in information technology, Computer Science, Information Systems, Business Administration, or a related field; substantial relevant experience will be considered in place of a degree.
• Demonstrated knowledge of enterprise application administration, configuration management, SaaS platforms, identity and access management, enterprise data management, system integrations, troubleshooting, and vendor collaboration.
• Ability to analyze functional requirements, resolve technical issues, prioritize competing requests, and communicate effectively with technical and non-technical users.
• Fluency in English, both spoken and written, with the ability to communicate technical information effectively to employees with varying levels of technical proficiency.
• Advanced mastery of Microsoft 365, business productivity applications, enterprise software administration tools, and common business technologies.
• Demonstrates resilience, awareness, and sound judgment while navigating changing priorities, resolving complex technical issues, and supporting organizational change.
• Thrives in a complex environment and collaborates with cross-functional teams to enhance end-user experiences throughout the technology service lifecycle.
• Successfully completes tasks in a low to moderate noise environment.
• Interacts with others and performs work in person and through the use of technology, with moderate periods of stationary activity and moderate periods of increased physical activity, including sitting, standing, walking, bending, and operating computer equipment.
• Moves equipment and materials weighing up to 25 pounds.
• Travels between worksites occasionally; valid driver's license and motor vehicle records clearance may be required depending on business needs.
• Meets LCSNW criminal background clearance requirements and other program- or state-required clearances.

Responsibilities

• Administer, configure, maintain, and optimize enterprise applications, including CRM, ERP, productivity, and other cloud-based business systems that support organizational operations.
• Manage application security, user access, system configurations, integrations, data integrity, and system performance in accordance with organizational standards.
• Partner with business stakeholders to understand functional requirements, provide technical expertise, and configure, implement, and optimize enterprise applications that support business operations.
• Troubleshoot complex application issues, coordinate vendor support, and resolve system incidents affecting enterprise business applications.
• Plan, test, document, and implement application upgrades, enhancements, integrations, and system changes while supporting effective change management practices.
• Develop and maintain technical documentation, system standards, data management practices, and user resources that promote consistent application administration, adoption, and data quality.
• Monitor system performance, vendor enhancements, and technology trends, recommending technical improvements that strengthen security, reliability, scalability, and end-user experience.

Skills

CRM/ERP administration

Microsoft 365 mastery

Identity & access management

Communication skills

English fluency

Education

Bachelor's degree in IT/CS/IS/Business

Tools

Microsoft 365 admin tools

SaaS platforms

Job description

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope.

WHAT WE WILL DO FOR YOU:

As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:

This position is open to candidates that reside in our three-state operating area of Idaho, Oregon or Washington. Please note pay scales for each are:

Seattle/Tacoma/Everett/Kent: Minimum is $87,056.42 Maximum is $130,584.04

Arlington WA, Beaverton OR, Bellingham WA Bremerton, WA, Gig Harbor, WA Kennewick, WA, McMinnville OR Newberg OR Portland, OR, Vancouver, WA: Minimum is $79,440.19 Maximum is $119,160.29

Bend OR, Boise ID, Klamath Falls OR, Olympia WA, Port Angeles WA, Post Falls ID, Salem OR, Spokane WA: Minimum is $75,699 Maximum is $113,549.82

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health,justiceand hope.The Enterprise Applications Administrator serves as the technical owner of enterprise business applications, ensuring systems are secure, reliable, integrated, and optimizedto support organizational operations. By partnering with business stakeholders to translate functional needs into effective technology solutions, this role enables employees to effectively use enterprise systems while maintaining the integrity, performance, and sustainability of the organization's technology environment.

• Administer, configure, maintain, and optimize enterprise applications, including CRM, ERP, productivity, and other cloud-based business systems that support organizational operations.

• Manage application security, user access, system configurations, integrations, data integrity, and system performance in accordance with organizational standards.

• Partner with business stakeholders to understand functional requirements, provide technical expertise, and configure, implement, and optimize enterprise applications that support business operations.

• Troubleshoot complex application issues, coordinate vendor support, and resolve system incidents affecting enterprise business applications.

• Plan, test, document, and implement application upgrades, enhancements, integrations, and system changes while supporting effective change management practices.

• Develop and maintain technical documentation, system standards, data management practices, and user resources that promote consistent application administration, adoption, and data quality.

• Monitor system performance, vendor enhancements, and technology trends, recommending technical improvements that strengthen security, reliability, scalability, and end-user experience.

HOW YOU WILL BE A GREAT FIT:

• Four (4) years of related experience administering enterprise business applications, CRM or ERP platforms, Microsoft 365 technologies, identity and access management, or other cloud-based business systems.

• Bachelor’s degree in information technology, Computer Science, Information Systems, Business Administration, or a related field; substantial relevant experience will be considered in place of a degree.

• Demonstrated knowledge of enterprise application administration, configuration management, SaaS platforms, identity and access management, enterprise data management, system integrations, troubleshooting, and vendor collaboration.

• Ability to analyze functional requirements, resolve technical issues, prioritize competing requests, and communicate effectively with technical and non-technical users.

• Fluency in English, both spoken and written, with the ability to communicate technical information effectively to employees with varying levels of technical proficiency.

• Advanced mastery of Microsoft 365, business productivity applications, enterprise software administration tools, and common business technologies.

• Demonstrates resilience, awareness, and sound judgment while navigating changing priorities, resolving complex technical issues, and supporting organizational change.

• Thrives in a complex environment and collaborates with cross-functional teams to enhance end-user experiences throughout the technology service lifecycle.

• Successfully completes tasks in a low to moderate noise environment.

• Interacts with others and performs work in person and through the use of technology, with moderate periods of stationary activity and moderate periods of increased physical activity, including sitting, standing, walking, bending, and operating computer equipment.

• Moves equipment and materials weighing up to 25 pounds.

• Travels between worksites occasionally; valid driver's license and motor vehicle records clearance may be required depending on business needs.

• Meets LCSNW criminal background clearance requirements and other program- or state-required clearances.

Thank you! We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we’re unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.