Otto's Place Program Supervisor 1

LCSNW; Seattle (WA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Disability insurance

Life insurance

Vacation time

Sick leave

Holidays

403(b) retirement plan with employer 


Employee Assistance Program

Student loan forgiveness eligibility

Job summary

Lutheran Community Services Northwest (LCSNW) Compass Housing Alliance division seeks a Program Supervisor 1 to oversee a housing support program in Seattle. You will supervise staff, coordinate services, and ensure positive outcomes for residents transitioning from homelessness to permanent housing.

Join a trauma-informed team focused on collaboration with managers, partners, and funders. The role emphasizes data quality, documentation, and continuous program improvement, with a Monday–Friday

Qualifications

• Experience in human services with housing instability/ supportive housing.
• Experience supervising staff and scheduling.
• Knowledge of case management, crisis counseling, advocacy, and referrals.
• Familiarity with trauma-informed care and de-escalation techniques.

Responsibilities

• Coordinate daily operations of the program.
• Liaise with community services, City and County staff, and partner agencies.
• Prepare monthly, quarterly, and annual statistics for funders.
• Ensure contract compliance and maintain required logs and records.
• Provide crisis counseling and case management support to participants.
• Lead program meetings and trainings; enforce agency policies.

Skills

Supervision

Case management

Staff scheduling

Crisis counseling

Trauma-informed care

De-escalation

HMIS data entry

Communication

Education

Bachelor's in Social Work or related field

Job description

LCSNW Otto's Place Main, 210 Alaskan Way, Seattle, Washington, United States of America

Job Description

Compass Housing Alliance is the housing, essential services, and emergency shelter division of Lutheran Community Services Northwest (LCSNW). Compass is guided by the belief that “Everyone Deserves a Home”. We envision a world in which every person lives in a safe, caring community. In this role, you will be employed by Lutheran Community Services Northwest, but work in the Compass division, supporting a 105-year legacy of housing, shelter, and caring in the Puget Sound region.

As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health,justiceand hope. The Program Supervisor 1provides leadership and operational oversight for an assigned supportive housing program, ensuring the delivery of high-quality, client-centered services that help residents overcome barriers to housing stability and successfully transition from homelessness to permanent housing. In partnership with the Program Manager, the Program Supervisor supports the development, enhancement, and coordination of program services, facility operations, and community partnerships to strengthen outcomes for program participants.

This position balances direct program oversight with administrative responsibilities, including supervising and supporting direct service staff, managing staff schedules and shift coverage, overseeing HMIS data quality and compliance, and providing guidance on case management practices. The Program Supervisor fosters a collaborative, trauma-informed environment that promotes resident engagement, staff development, and service excellence. All duties are performed in alignment withCompassHousing Alliance’s mission, values, and philosophy of care

Program Coordination

• Coordinatedailyoperations ofthe program.
• Liaise andcommunicate with partnered support services such aslocal foodbank, OSL, CEA, Shelterprovidersand others.
• Liaise with local community service providers, City staff and King County staff and programs in facilitation ofparticipant referrals.
• Preparetimelyandaccuratemonthly, quarterly, and annual statistics as required by funders and the agency.
• Know and understand the contracts andensurecompliancewithcontractsisbeing met.
• Provide supportive crisis counseling and case managementsupportto programparticipantsas needed.
• With Program Manager,assure the maintenance of all necessary logs, records, reports, and statistics.
• Participate in ongoing training and program development.
• Train and ensure the enforcement of program policies and agency rules.
• Work in conjunction with other Compass programs to supportthe agency'smission.

Staffing

• Hire, train, and superviseShift Supervisors andswing and overnight shiftCounselors,both regular and relief, to ensure effective delivery of trauma-informed services.
• Develop schedule and ensure shift coverage.
• Provide leadership support to all programstaff.
• Serve as the first point of contact for staff call outs and no shows, which may require finding relief coverage or covering the shift yourself.
• Manage staff scheduling and ensure adequate coverage to provide service delivery.
• Withthe ProgramManagerfacilitateregular team Staff Meetings.

Participation in Service Delivery

• In support of the program, work withthe ProgramManager and Director to helpfacilitateprogram improvements and developments including staffing decisions, and auxiliary services.
• Build andmaintaina network of community providers and services to addressguestneeds, serving asliaisonwith referring agencies.
• Provide and model de-escalation and crisis intervention, developing a supportive milieu. Act as a model for front-line staff.
• Perform daily activities as needed to keepthe programrunning smoothly.

Leadership

• Recognize the value that different perspectives and cultures bring to the organization.
• Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
• Project a favorable image of the organization to promote its aims andobjectivesand foster and enhance public recognition and acceptance of all its areas of endeavor.
• Perform all duties and responsibilities ina timelyand effective mannerin accordance withestablished agency policies to achieve the overallobjectivesof this position.
• Serve as a member of the management team.
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
• Handle conflict situations proactively and effectively, modeling good conflict resolution skills.
• Create a climate where staff are challenged, supported, and motivated to do their best to help the individual, team, program, and agency meetitsgoals.
• Build strong teams that apply their diverse skills and perspective to achieve common goals in a mutually supportive fashion

Supervisory Responsibilities

• Carry out supervisory dutiesin accordance withtheagencypolicies and applicable laws. Directly superviseShift Supervisor,Counselors and Relief Staff.
• Supervisory duties include the following: interview, hire, and train staff; plan,assignand direct work; monitor performance; provide recognition to staff; provide coach/counseling and discipline, when necessary; address complaints and resolve problems.

HOW YOU WILL BE A GREAT FIT

• Ability to work a Monday thru Friday schedule from 11:00pm to 7:00am and other hours as business needs require.
• Minimumof2years’experience in ahuman servicesetting dealing withtopicsofhousing instabilityor supportive housing, mentalhealth, substance use, employmentinsecurity, domestic violence,required.
• A minimum of1years’ experiencein direct supervision/management of people,preferred.
• Aminimumof2years' experiencein case managementor a direct service role serving those living unsheltered,preferred.
• Competency in harm reduction, motivational interviewing, and trauma informed care as well as counseling, advocacy, and referral services.
• Demonstrated competency in organizing and leading teams as well as coordinating, supervising, and directing the work of others.Ability to coordinate,superviseand direct the work of others to achieve results
• Knowledgeofprogram servicesandlocal resources for individuals who areexperiencing homelessness and housing insecurity, as well as the ability to develop a network of providers to servethe wantof agency clients.
• Demonstrated ability tomaintaina caseload, provide case management, crisis counseling, advocacy, and referral services to clients.
• Knowledgeof best practices in de-escalation, crisis intervention, and stabilization skills.
• Ability to follow agency policy and procedures tomaintainsafety and security within the facility.
• Ability to enter data accurately; create log entries and case notes;prepare written reports and generate statistical reports.
• Ability to communicate and work effectively with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, and sexual orientation.Promote a team environment that values, encourages, and supports all employees.Relate openly and comfortably with people from all backgrounds while valuing different points ofviews.
• Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.
• Modelsound interpersonal boundaries and emotional intelligence.Manage difficultinterpersonal situations effectively.
• Excellent written and oral communication skillswithabilityto communicate effectively about technical problems and solutions. Strong problem solving,timeand project management skillsare required tobe successful in this role.
• Ability and aptitude with technology necessary for successful day-to-day functioning inbusinessenvironmentincluding variousdatabases, Microsoft OfficeSuite including Word, Excel, Outlook, etc.,and Internet technology.
• Awareness and/or training around belonging, compassion, and meeting people where theyare,preferred.Including, experience working in an environment where language may be a barrier,preferred.
• Current WAState Food Handlers Permit,preferred(If not current, will be sponsored within 1-month of hire).
• Work experience is a key factorforsuccess in this role. In addition, success in this role requires a passion for knowledge and drive for continuing professional development or education. A degree in social work or related field would be a complement to the required experience.
• Standard LCSNW criminal clearance, including national sex offender. Motor vehicle records, valid driver’slicenseand auto insurance arerequired.

Thank you!

We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we’re unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.

LCSNW Otto's Place Main, 210 Alaskan Way, Seattle, Washington, United States of America