Case Manager

Socket.dev; Portland (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Disability insurance

Life insurance

Vacation (2 weeks)

Sick leave (2 weeks)

Holidays (12)

Floating holidays (2)

403(b) with employer match

Employee Assistance Program

Student loan forgiveness eligibility

Job summary

Lutheran Community Services NW in Portland, OR, seeks a Case Manager to support refugee clients and families. You will manage cases, develop plans, and connect clients to essential services, while coordinating transportation and in-home support as needed.

The role requires strong organization, English proficiency, and cultural sensitivity, with duties including documentation, referrals, and collaboration with partners to promote self-sufficiency and community integration.

Qualifications

• High school diploma or equivalent is required.
• Ability to work well under pressure in a multicultural setting.
• Experience with Google Suite and Microsoft 365.
• Valid state driver's license and reliable transportation for business use.

Responsibilities

• Maintain case management for refugee clients per contracts.
• Develop strengths-based service plans to overcome barriers.
• Connect clients with community networks and supports.
• Provide transportation for clients to appointments and ensure language access.
• Provide in-home services including assessments and referrals as needed.
• Keep regular contact with active cases via home visits, meetings, and calls.
• Maintain organized case files and timely progress notes.
• Coordinate referrals to refugee service providers (Health, Employment, Social Security, ESL).
• Ensure linguistically and culturally appropriate service delivery and compliance.

Skills

Multicultural communication

Team collaboration

Organizational skills

English fluency

Education

High school diploma or equivalent

Tools

Google Suite

Microsoft 365

Job description

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope

WHAT WE WILL DO FOR YOU:

As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health,justiceand hope. The Case Managerassistsand supports refugee, asylum, and immigrant clients to help them resettle and integrate into their new community and provide the resources and support to achieve self-sufficiency.

• Maintain case management for refugee clientsin accordance withstate and federal-funded contracts

• Work with clients to develop strengths-based service plans toidentifybarriers to self-sufficiency and outline the necessary steps to overcome these barriers

• Connect clients with community networks and support systems to ensure their long-term integration into the community (this may include working closely with volunteers who are supporting clients)

• Provide transportation for clients, including scheduling medical transportation or ensuring clients understand and has access to public transportation, to attend required appointments and ensure that language access is provided at these appointments

• Provide in-home services to refugees including case management, needs assessments, cultural orientation, education, crisis support,informationand referrals as needed.

• Keep in regular contact with active cases per contractual requirements, including home-visits, office meetings, community orientation, and phone calls

• Maintain organized case files, completeaccurateprogress notes for all services provided,submitnecessary reportsin a timely manner, and keep shared tracking forms up to date

• Coordinate needed services through referrals to refugee service providers including the Health Department, Employment Services, Social Security, DSHS and ESL providers

• Ensure that clients are being served in a linguistically and culturallyappropriate mannerand provide education and advocacy when necessary

• Maintain compliance with all relevant program/department requirements, including and not limited to adhering to all record-keeping and reporting requirements.

• Model and encourage direct, professional communication among staff members andfacilitatedevelopment of a positive staff support network.

• Demonstrate awareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of the populations served.

• Other duties as assigned.

HOW YOU WILL BE A GREAT FIT:

• High school diploma or equivalent isrequired.

• Ability to work well under pressure and work effectively in a multicultural setting,demonstratingexcellent organizational skills and interpersonal skills.
• General experiencewithGoogleSuite and Microsoft Office365.

• This position requiresvalid state driver licenseandreliable transportation for business purposes, such as between work locations and community settings. This positionis responsible fordriving clients in a personal and/or agency rental.

• Excellent communication skills with the ability to read, write, and speak in English.

• Standard LCSNW criminal clearance, including national sex offender. Motor vehicle records, valid driver’slicenseand auto insurance arerequired.

Thank you! We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we’re unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.