Operations Manager

Evlo AI; Seattle (WA); Hybrid; USD 95,000 - 140,000; Full time

Job summary

Evlo AI is seeking an Operations Manager to own the operational backbone in a hybrid SaaS environment. You will translate ambiguous problems into documented workflows, lead cross-functional initiatives, and drive measurable improvements with data across engineering, product, finance, and GTM teams.

You will build dashboards, manage vendor relationships, and run cadences like weekly reviews and quarterly planning, reporting to leadership on progress and impact.

Qualifications

• 4-7 years of operations, project, or program management experience, ideally at a high-growth technology company.
• Proven ability to lead cross-functional initiatives from ambiguity to shipped outcomes without direct authority
• Strong analytical skills: comfortable with SQL, Excel/Google Sheets modeling, and BI tools (Looker, Tableau, or Power BI)
• Hands-on experience with work management platforms such as Jira, Asana, or Monday.com, including workflow and automation design
• Excellent written communication — can distill complex operational issues into crisp executive summaries
• Bachelor's degree in business, engineering, economics, or a related field, or equivalent practical experience
• Bonus: PMP or Lean Six Sigma certification; experience with Okta, NetSuite, or Zapier; exposure to cloud infrastructure cost management (AWS, GCP)

Responsibilities

• Own and continuously improve core operational processes — onboarding, resource planning, procurement, and internal tooling — with documented SOPs and clear ownership
• Drive cross-functional projects end-to-end, managing timelines, dependencies, and stakeholder communication across engineering, product, finance, and people teams
• Build and maintain operational dashboards in Looker or Tableau, tracking KPIs like cycle time, utilization, and cost per process
• Identify bottlenecks through data analysis in SQL and spreadsheets, then design and implement process changes with measurable impact
• Manage vendor relationships and SaaS tooling contracts, including evaluations, renewals, and license optimization
• Run operating cadences: weekly business reviews, quarterly planning support, and escalation management for at-risk initiatives
• Partner with finance on budgeting and headcount planning, reconciling actuals against forecasts monthly

Skills

Cross-functional

Analytics

SQL

Spreadsheets

BI Tools

Jira/Asana

Writing

Education

Bachelor's degree in business, engineering, economics, or related field

Tools

Jira

Asana

Notion

Snowflake

Looker

Tableau

Power BI

Monday.com

Okta

NetSuite

Zapier

AWS

GCP

Job description

About The Role

The role owns the operational backbone of a fast-moving technology organization: the processes, systems, and cross-functional coordination that keep engineering, product, and go-to-market teams shipping on schedule.

About The Role

The role owns the operational backbone of a fast-moving technology organization: the processes, systems, and cross-functional coordination that keep engineering, product, and go-to-market teams shipping on schedule.

This is a hands-on execution role in a hybrid infrastructure and SaaS environment. The Operations Manager works daily with tools like Jira, Asana, Notion, and Snowflake, turning ambiguous problems into documented workflows, tracked initiatives, and measurable outcomes. The role reports to leadership and directly influences how the organization scales.

Key Responsibilities

• Own and continuously improve core operational processes — onboarding, resource planning, procurement, and internal tooling — with documented SOPs and clear ownership
• Drive cross-functional projects end-to-end, managing timelines, dependencies, and stakeholder communication across engineering, product, finance, and people teams
• Build and maintain operational dashboards in Looker or Tableau, tracking KPIs like cycle time, utilization, and cost per process
• Identify bottlenecks through data analysis in SQL and spreadsheets, then design and implement process changes with measurable impact
• Manage vendor relationships and SaaS tooling contracts, including evaluations, renewals, and license optimization
• Run operating cadences: weekly business reviews, quarterly planning support, and escalation management for at-risk initiatives
• Partner with finance on budgeting and headcount planning, reconciling actuals against forecasts monthly

What We Are Looking For

• 4-7 years of operations, project, or program management experience, ideally at a high-growth technology company
• Proven ability to lead cross-functional initiatives from ambiguity to shipped outcomes without direct authority
• Strong analytical skills: comfortable with SQL, Excel/Google Sheets modeling, and BI tools (Looker, Tableau, or Power BI)
• Hands-on experience with work management platforms such as Jira, Asana, or Monday.com, including workflow and automation design
• Excellent written communication — can distill complex operational issues into crisp executive summaries
• Bachelor's degree in business, engineering, economics, or a related field, or equivalent practical experience
• Bonus: PMP or Lean Six Sigma certification; experience with Okta, NetSuite, or Zapier; exposure to cloud infrastructure cost management (AWS, GCP)