Operations Manager

Staffingine LLC; Washington (District of Columbia); Presencial; USD 85 000 - 130 000; Tempo integral

Resumo da oferta

Staffingine LLC is seeking an experienced Operations Manager for on-site work in Redmond, WA. The role focuses on coordinating day-to-day operations, guiding a diverse team, and improving processes to sustain service excellence.

You will drive performance, manage staffing and workflows, and partner with stakeholders to deliver consistent results in a fast-paced environment.

Qualificações

• 5+ years of experience in operations or business management.
• Strong team leadership and people-management skills.
• Experience with KPI, SLA, and performance management.
• Strong problem-solving and decision-making abilities.
• Excellent communication and stakeholder-management skills.
• Experience handling escalations and operational issues.
• Strong organizational and multitasking skills.
• Proficiency with Microsoft Office and reporting tools.
• Ability to work in a fast-paced and changing environment.

Responsabilidades

• Manage and oversee day-to-day operational activities.
• Lead, mentor, and support team members to achieve business goals.
• Monitor team performance, productivity, quality, and service levels.
• Develop and improve operational processes, procedures, and workflows.
• Handle escalations and resolve operational or customer-related issues.
• Track KPIs, prepare performance reports, and identify areas for improvement.
• Coordinate with internal teams and stakeholders to ensure smooth operations.
• Manage staffing, workload distribution, scheduling, and resource planning.
• Identify operational risks and implement corrective and preventive actions.
• Ensure compliance with company policies, procedures, and service standards.
• Support process improvement and cost optimization initiatives.
• Provide regular updates and reports to senior management.
• Maintain strong communication with customers, stakeholders, and cross-functional teams.

Conhecimentos

Team leadership

KPI management

Problem solving

Communication

Stakeholder management

Escalation management

Organization

Multitasking

Decision making

Staffing & resource planning

Ferramentas

Microsoft Office

Reporting tools

Descrição da oferta de emprego

Job Title

Operations Manager

Job Location

Redmond, WA

Job Type

Full-Time

Job Description

• Manage and oversee day-to-day operational activities.
• Lead, mentor, and support team members to achieve business goals.
• Monitor team performance, productivity, quality, and service levels.
• Develop and improve operational processes, procedures, and workflows.
• Handle escalations and resolve operational or customer-related issues.
• Track KPIs, prepare performance reports, and identify areas for improvement.
• Coordinate with internal teams and stakeholders to ensure smooth operations.
• Manage staffing, workload distribution, scheduling, and resource planning.
• Identify operational risks and implement corrective and preventive actions.
• Ensure compliance with company policies, procedures, and service standards.
• Support process improvement and cost optimization initiatives.
• Provide regular updates and reports to senior management.
• Maintain strong communication with customers, stakeholders, and cross-functional teams.

Required Skills

• 5+ years of experience in operations or business management.
• Strong team leadership and people-management skills.
• Experience with KPI, SLA, and performance management.
• Strong problem-solving and decision-making abilities.
• Excellent communication and stakeholder-management skills.
• Experience handling escalations and operational issues.
• Strong organizational and multitasking skills.
• Proficiency with Microsoft Office and reporting tools.
• Ability to work in a fast-paced and changing environment.