HVAC Operations Manager

Any Hour Group; San Marcos (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health benefits including medical, eye

401(k) retirement with company match

Weekly pay with incentives and bonuses

Company events & parties

Holiday pay & paid time off

Paid Training

And much more...

Job summary

We Care Plumbing, Heating & Air is seeking a Service Manager to oversee the HVAC service department. You will manage a team of technicians, ensure efficient operations, and drive exceptional customer service while maintaining safety standards.

Key duties include handling inquiries, developing training, and implementing strategies to improve service quality and operational efficiency. Prior leadership in HVAC service is highly valued.

Qualifications

• 5+ years HVAC service experience with at least 2+ years in a leadership role.
• Strong communication and people skills to manage a team and liaise with customers.
• Ability to develop and implement training and process-improvement programs.

Responsibilities

• Oversee day-to-day operations of the HVAC service department.
• Manage a team of skilled technicians and ensure high-quality service delivery.
• Monitor performance, safety compliance, and adherence to industry standards.
• Handle customer inquiries and complaints with timely resolutions.
• Develop training programs and implement strategies to improve service quality.

Skills

Leadership

Team management

Communication

Customer service

Problem solving

Job description

Job Details

Job Location: We Care Plumbing, Heating & Air - San Diego, CA - CA 92154

Position Type: Full Time

Salary Range: $80,000.00 - $100,000.00 Salary/year

Travel Percentage: Up to 25%

We are We Care Plumbing, Heating, and Air, a team of home service experts who go the extra mile to ensure peak performance for our customers' home’s plumbing, heating, air conditioning, and electrical systems. We have been in business since 2000. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year.

Role Overview

The Service Manager will oversee the day-to-day operations of the HVAC service department. Ensuring high-quality service delivery, efficient operations, customer satisfaction, and other tasks and responsibilities as required to maintain efficient department operations. Your role involves managing a team of skilled technicians, ensuring that all service calls are handled efficiently and professionally. You will be responsible for monitoring job performance and maintaining compliance with safety regulations and industry standards.

Additionally, you will handle customer inquiries and complaints, develop training programs for staff, and implement strategies to improve service quality and operational efficiency. Your ability to manage resources effectively, provide exceptional customer service, and drive team performance will be crucial to your success in this role. Prior Service Technician experience is helpful to understand what a successful service team will look like.

Pay: 80k-110k based on experience

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Apply for additional details!

We offer

• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance


• 401(k) retirement with company match


• Weekly pay with incentives and bonuses


• Company events & parties for individuals & families


• Holiday pay, vacation pay, & paid time off


• Paid Training


• And much more...

We look forward to hearing from you!

Qualifications

Job Requirements:

• Valid drivers license with a clean, safe driving record


• Pre-employment background check


• Pre-employment drug screen


• 5+ years HVAC service experience, with at least 2+ years in a leadership role


• Strong communication and People Skills