Operations Manager

Evlo AI; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Evlo AI is seeking an Operations Manager to keep the technical organization running by improving systems, processes, and planning mechanisms across product, engineering, IT, and customer-facing teams. You will turn ambiguous cross-functional needs into clear plans, measurable workflows, and reliable execution.

You will own operating rhythms, performance reporting, and the administration of key tools, driving standardization and visibility across initiatives.

Qualifications

• 3-8 years of experience in operations, technical program management, project management, or a similar cross-functional role within a technology organization.
• Demonstrated ability to manage multiple concurrent initiatives involving engineering, product, IT, security, or other technical stakeholders.
• Strong analytical and process-design skills, with hands-on experience using spreadsheets, SQL, BI dashboards, or comparable reporting tools.
• Proficiency with project and collaboration platforms such as Jira, Linear, Asana, Confluence, Notion, Slack, or equivalent systems.
• Track record of delivering process improvements that produced measurable gains in cycle time, visibility, quality, cost, or team efficiency.
• Excellent written and verbal communication skills, with the ability to convert complex technical issues into clear decisions and action plans.
• Bachelor’s degree in business, operations, information systems, engineering, or a related field; Bonus: experience with cloud infrastructure, incident management, SOC 2 or ISO 27001 workflows, SQL, and SaaS vendor management

Responsibilities

• Own cross-functional operating processes, including project intake, prioritization, roadmap tracking, and quarterly planning
• Coordinate technical programs across engineering, product, IT, security, and support, tracking milestones, dependencies, risks, and decisions in Jira, Linear, or equivalent tools
• Build and maintain dashboards for delivery health, operational KPIs, incident trends, capacity, and SLA performance using tools such as Looker, Tableau, or Google Sheets
• Identify bottlenecks in technical and business workflows, lead root-cause analysis, and implement process improvements with measurable outcomes
• Manage the administration, adoption, and documentation of operational tools including Jira, Confluence, Notion, Slack, and SaaS management platforms
• Establish standard operating procedures, runbooks, and decision logs that improve handoffs, auditability, and team consistency
• Prepare concise operating reviews for leadership, surfacing execution risks, resource constraints, and recommended actions

Skills

Analytical skills

Process design

Cross-functional collaboration

Stakeholder communication

SQL

BI dashboards

Spreadsheet proficiency

Education

Bachelor's degree in business/ops/IS/engineering

Tools

Jira

Linear

Asana

Confluence

Notion

Slack

Looker

Tableau

Google Sheets

Job description

About The Role

The Operations Manager keeps the technical organization running by improving the systems, processes, and planning mechanisms that support product, engineering, IT, and customer-facing teams. The role owns operational rhythms across project intake, resource planning, tooling, and documentation and performance reporting.

You will turn ambiguous cross-functional needs into clear plans, measurable workflows, and reliable execution. This role matters because strong operating discipline helps technical teams ship predictably, resolve dependencies quickly, and scale without adding unnecessary complexity.

Key Responsibilities

• Own cross-functional operating processes, including project intake, prioritization, roadmap tracking, and quarterly planning
• Coordinate technical programs across engineering, product, IT, security, and support, tracking milestones, dependencies, risks, and decisions in Jira, Linear, or equivalent tools
• Build and maintain dashboards for delivery health, operational KPIs, incident trends, capacity, and SLA performance using tools such as Looker, Tableau, or Google Sheets
• Identify bottlenecks in technical and business workflows, lead root-cause analysis, and implement process improvements with measurable outcomes
• Manage the administration, adoption, and documentation of operational tools including Jira, Confluence, Notion, Slack, and SaaS management platforms
• Establish standard operating procedures, runbooks, and decision logs that improve handoffs, auditability, and team consistency
• Prepare concise operating reviews for leadership, surfacing execution risks, resource constraints, and recommended actions

What We Are Looking For

• 3-8 years of experience in operations, technical program management, project management, or a similar cross-functional role within a technology organization
• Demonstrated ability to manage multiple concurrent initiatives involving engineering, product, IT, security, or other technical stakeholders
• Strong analytical and process-design skills, with hands-on experience using spreadsheets, SQL, BI dashboards, or comparable reporting tools
• Proficiency with project and collaboration platforms such as Jira, Linear, Asana, Confluence, Notion, Slack, or equivalent systems
• Track record of delivering process improvements that produced measurable gains in cycle time, visibility, quality, cost, or team efficiency
• Excellent written and verbal communication skills, with the ability to convert complex technical issues into clear decisions and action plans
• Bachelor’s degree in business, operations, information systems, engineering, or a related field; Bonus: experience with cloud infrastructure, incident management, SOC 2 or ISO 27001 workflows, SQL, and SaaS vendor management