Account Manager

CBRE, Inc.; Rancho Cordova (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

CBRE, Inc. in Rancho Cordova, CA is seeking an Account Manager to oversee a small to medium-sized team responsible for delivering client commitments and supporting the organization's goals.

You will supervise staff performance, coordinate daily activities, manage client relationships, and collaborate with cross-functional teams to ensure service delivery meets contractual obligations and drives client success.

Qualifications

Responsibilities

• Provide formal supervision to employees and conduct evaluations.
• Coordinate daily team activities and manage schedules.
• Define project requirements with sales and identify risks.
• Coordinate resources to service projects and build operational plans.
• Manage sales relationships with small to medium clients.
• Monitor service levels and present findings to Sr. Management.
• Lead cross-functional collaboration to meet contractual obligations.

Job description

About the Role:

As a CBRE Account Manager, you will oversee a small to medium-sized team responsible for delivering all client commitments.

This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Consult with sales professionals to define basic project requirements. Investigate various approaches to attain end results. Inform the organization of potential risks and implement action plans to address them.
• Assist with the coordination of resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales, and relationships with small to medium-sized clients. Identify new sales opportunities and improvements within existing accounts.
• Monitor service level performance to ensure client service levels are met and exceeded. Present findings to Sr. Management.
• Prioritize open issues and tasks, working closely with both internal and client cross-functional teams. Serve as a point of contact for key systems and processes for projects.
• Manage expectations of the client and project team regarding the scope of work and responsibilities. daily performance and ongoing delivery against contractual obligations
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.