Account Support Associate (Facilities Management) - Dallas, TX

CBRE Group, Inc.; Dallas (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

CBRE Group, Inc. is seeking an Account Support to provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This role is part of the Contract Quality Management function and focuses on delivering contracted services with accuracy and accountability.

You will handle client inquiries, manage vendor onboarding, review invoices, and deliver monthly contract and business unit reports while promoting health, safety, and compliance across activities.

Responsibilities

• Respond to client inquiries and ensure timely service delivery and follow-up to ensure satisfaction.
• Understand contract scope and ensure all work is carried out accordingly.
• Be a financial and operational systems champion; suggest cost-saving opportunities.
• Coordinate and onboard vendors for reactive and planned works; manage sub-contractor paperwork.
• Review invoices; ensure cost centre coding; coordinate billing, margins, and quotations/POs.
• Review and approve maintenance invoices and projects per contracts; ensure core outputs.
• Respond to inquiries on financial reports for AR, AP, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring Health & Safety compliance and maintain QHSE documentation.
• Gather and analyze data to identify and solve complex problems; propose improvements.
• Impact own team and related teams; suggest process improvements for efficiency.

Job description

Building Operations & Experience (BOE) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in‑class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in‑Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Account Support, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost‑saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub‑contractor paperwork.
• Review processed invoices and ensure accurate cost centre coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.