Operations Manager

ABM industries; San Diego (CA); On-site; USD 71,000 - 75,000; Full time

Job summary

ABM Industries seeks an Operations Manager to lead airport transportation services onsite, including overnight operations, staffing, safety, and client communication.

The role supervises 25–30 employees per shift in a fast-paced, 24-hour airport environment, with a graveyard schedule (Wednesday to Sunday). A CDL is required and prior airport transportation experience is preferred.

Qualifications

• Strong communication, organization, decision-making, and problem-solving skills.
• Customer-service oriented and able to interact with clients and staff professionally.
• One year of management experience required.

Responsibilities

• Oversee overnight operations and scheduling for airport transportation.
• Supervise 25–30 employees on shift and ensure staffing aligns with needs.
• Ensure safety, quality, and compliance standards across locations.
• Coordinate with client representatives and maintain effective communication.
• Conduct audits and implement process improvements to meet targets.
• Recruit and retain a customer-service driven workforce.

Skills

communication

organization

decision-making

problem-solving

customer service

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft PowerPoint

Email

Job description

ABM is seeking an Operations Manager to oversee airport transportation services. This onsite leadership role manages overnight operations, employee and passenger shuttle routes, bus availability, staffing, safety, and client communication.

The Operations Manager will supervise approximately 25-30 employees during the assigned shift and support reliable transportation services in a fast-paced, 24-hour airport environment.

Pay: $ 71,936.00 annually

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data.

Benefits: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit

Hours: Graveyard shift Wednesday to Sunday

Responsible for administering and/or implementing policies, systems, programs, processes, procedures and/or plans throughout the locations within the station.

Responsible for audits to ensure compliance with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities.

Accommodate increased / decreased client staffing requests.

Foster deep and meaningful relationships with our client representatives. Visit our clients frequently to discuss outstanding issues, concerns, and opportunities.

Inspire and motivate others to do well.

Ensure we meet financial targets through effective scheduling and time management.

Work closely with our human resources team to recruit and retain the most customer service driven workforce in the business.

Deliver world class training programs that ensure your team members remain attentive to each passenger's personal needs.

Work closely with our Safety/Quality team to execute a vigorous metric-based safety, quality, and security program.

Manage daily schedules.

Maintain communication with Supervisors to maintain optimum staffing levels.

Effectively coach, counsel, and discipline employees.

Work with Safety Quality Manager to ensure the safety and security of the operation.

Set positive, professional example for workforce.

Establish and maintain effective communication and working relationships with co-workers, shift coordinators, supervisors, managers, etc.

Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.

Miscellaneous duties as assigned

Be able to hold to hold employees accountable while following ABM policies and procedures

1 year of management experience required.

High school diploma or GED preferred.

Valid Commercial Driver's License (CDL) required; a CDL permit alone does not meet the requirement.

Prior airport experience required, preferably in airport transportation, passenger service, shuttle operations, airline support, or another airport-based operation.

Previous supervisory or management experience in a high-volume, time-sensitive, or transportation-focused environment.

Experience driving or overseeing buses, shuttles, or commercial passenger vehicles preferred.

Basic computer skills, including email, Microsoft Excel, PowerPoint, spreadsheets, and operational reporting.

Strong communication, organization, decision-making, problem-solving, and customer-service skills.

Ability to work evenings, weekends, holidays, and provide flexibility during emergencies or operational disruptions.

Ability to remain calm, professional, and solutions-oriented in a fast-paced airport environment.

Must successfully complete required drug testing, federal background screening, fingerprinting, and airport badging requirements.

OSHA or other safety training preferred but not required.