Dispatch Supervisor

ABM industries; Virginia; On-site; USD 26,000 - 34,000; Full time

Job summary

ABM Industries is seeking a Dispatch Supervisor to oversee a team and ensure timely processing of SSR work orders. The role involves data entry, assigning wheelchair agents, and maintaining shift reports to meet productivity and customer service goals.

The position supports a revolving schedule with weekend work, typically 2:00 PM to 10:30 PM EST, and requires a high school diploma or GED with strong communication skills in English.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.

Responsibilities

• Data entry of work orders and ensuring each order is entered into the system.
• Manage and assign wheelchair agent work orders and equipment.
• Maintain daily shift reports and monitor staffing levels.
• Oversee productivity and customer service requirements on the designated shift.
• Coach and guide front‑line employees and enforce policies.

Skills

Data entry

Shift scheduling

Customer service

Team supervision

Education

High School Diploma or GED

Job description

Job Description

The Dispatch Supervisor will receive SSR work orders via telephone, enters information into computer system or manual orders. May give general information over the phone to clients/customers. Employee is also responsible for the direct oversight of an assigned work team/ area on a designated account and/or on designated shift. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met. Must also assign worker orders to wheelchair agents.

Job Description

The Dispatch Supervisor will receive SSR work orders via telephone, enters information into computer system or manual orders. May give general information over the phone to clients/customers. Employee is also responsible for the direct oversight of an assigned work team/ area on a designated account and/or on designated shift. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met. Must also assign worker orders to wheelchair agents.

Compensation

$22.38 per hour pay rate (U.S. Dollars)

The pay listed is the salaried range for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management

Schedule

Revolving schedule, Weekend work with two days off during work week, 2:00PM - 10:30PM EST

Responsibilities

Specific Duties/Essential Job Functions

• Data entry of work orders; (If integration is not applicable)


• Ensure that every order called is entered into the computer system


• Ensure all calls are recorded on the daily log


• Answer phone calls from Special Services Department


• Assign wheelchair agents tablets, radios, and wheelchairs. (Station Specific)


• Assign wheelchair agent work orders.


• Maintain daily shift report for managers


• Achieve operational performance and functional service activities.


• Provide technical guidance, interpret policies and procedures, and assist front line employees in performing functional task.


• Ensure that shift schedules are complete (days off, vacations, etc.) a week in advance.


• Ensure all call-off are covered.


• Accommodate increase / decreased client staffing requests.


• Manage the No-Fault Attendance Policy.


• Manage daily schedules, including employee lunches and breaks.


• Maintain communication with Shift Managers to monitor and maintain optimum staffing levels.


• Effectively coach, counsel and discipline employees.


• Miscellaneous duties as assigned.

Supervisory Responsibilities

• Front –Line wheelchair employees on designated account and shift.

Physical Demands

• The individual may be required to sit, stand and/or walk for 2/3 or more of the work shift.


• Individual may be required to talk, hear and use hands to handle or feel, for the enire work shift.


• Individual may be required to lift up to 50 pounds occasionally.

Work Environment

• The work environment has a moderate noise level.

Specific Job Knowledge, Skill, and Ability

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described are representative of the knowledge, skill and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Language Skills

• Ability to communicate effectively in the English language.


• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.


• Ability to write routine reports.


• Ability to effectively present information, and respond to questions from passengers, groups of managers, clients, customers and the general public.

Math Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Computer Skills

• Ability to type and use computer software accordingly

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Qualifications

• Employee must comply with the Company’s management grooming standards/dress for office environment and must wear his or her SIDA badge/Airport ID at all times.


• No tie shirt, jeans, sneakers shoes, tennis shoes etc.

Education

Must possess a high school diploma or GED

General Company Requirements

• Employee must comply with the Company’s uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times.


• Employee must comply with all guidelines and policies set forth in the ABM Aviation Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.

Education

High School Diploma or GED preferred.

Experience

Previous Customer Service Experience Preferred.

Previous management experience preferred.

Overall

• Must be 18 years of age or older.


• Must submit to and pass a drug screen


• Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including successful completion of a background check and ten-year work history.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

Equal Employment Opportunity

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case‑by‑case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world‑class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post‑military career opportunities across ABM.

For more information, visit www.abm.com