Assistant General Manager

ABM industries; Louisville (KY); On-site; USD 72,000 - 88,000; Full time

Job summary

ABM Industries is seeking an Assistant General Manager to oversee day-to-day operations at assigned facilities such as campuses, warehouses, offices, or airports. The role focuses on service excellence, staff development, and strong client relationships, while ensuring safety and contract compliance.

Key responsibilities include managing facility services, conducting time studies, leading cost analyses, and driving continuous improvement.

Qualifications

• 2–3 years in facility/operations or project management with 1–2 years supervisory experience.
• Bachelor’s degree or equivalent experience.
• Experience in union environments.
• CDL knowledge preferred.
• Strong customer service and leadership skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Oversee daily operations of facility services, including janitorial, parking, and maintenance as applicable.
• Ensure compliance with ABM processes, safety standards, and quality programs.
• Conduct time studies, site inspections, and implement continuous improvement strategies to optimize performance.
• Coordinate special projects and support the implementation of new processes and technologies.
• Prepare, review, and submit operational and financial reports, budgets, payroll records, and cost analysis.
• Identify cost-saving initiatives and support vendor/contractor management.
• Coach and mentor staff to drive performance, professional growth, and compliance with ABM and client policies.
• Recommend staffing levels, assist in hiring and onboarding, and conduct evaluations in partnership with HR.
• Act as the primary contact for clients; build and maintain strong, professional relationships with property management teams and stakeholders.
• Ensure services meet or exceed contract terms, address client feedback, and resolve complaints promptly.
• Promote additional services and identify growth opportunities to increase billable work.
• Promote a strong safety culture and ensure adherence to OSHA regulations and company policies.
• Administer disciplinary actions in accordance with company guidelines.

Skills

Supervisory experience

Staff development

Budget oversight

Client relationship management

Safety compliance

Project management

Communication

Bilingual (plus)

Microsoft Office Suite

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Overview

The Assistant General Manager is responsible for overseeing day-to-day operations at assigned facilities (campus, warehouse, office building or airport), ensuring service excellence, staff development, operational efficiency, and strong client relationships. This role serves as the primary liaison between ABM and client partners, delivering high-quality services in alignment with contract requirements while promoting a culture of safety, accountability, and continuous improvement.

• Pay: $80,000 The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

Responsibilities

• Oversee daily operations of facility services, including janitorial, parking, and maintenance as applicable.

• Ensure compliance with all ABM processes, safety standards, and quality programs.

• Conduct time studies, site inspections, and implement continuous improvement strategies to optimize performance.

• Coordinate special projects and support the implementation of new processes and technologies.

• Prepare, review, and submit operational and financial reports, budgets, payroll records, and cost analysis.

• Identify cost-saving initiatives and support vendor/contractor management.

• Coach and mentor staff to drive performance, professional growth, and compliance with ABM and client policies.

• Recommend staffing levels, assist in hiring and onboarding, and conduct evaluations in partnership with HR.

• Act as the primary contact for clients; build and maintain strong, professional relationships with property management teams and stakeholders.

• Ensure services meet or exceed contract terms, address client feedback, and resolve complaints promptly.

• Promote additional services and identify growth opportunities to increase billable work.

• Promote a strong safety culture and ensure adherence to OSHA regulations and company policies.

• Administer disciplinary actions in accordance with company guidelines.

Qualifications

2-3 years of experience in facility, operations, transportation or project management with at least 1–2 years of supervisory experience. CDL knowledge preferred

• Bachelor’s degree or equivalent experience.

• Experience working in union environments.

• Familiarity with different systems required.

• Strong customer service, leadership, and interpersonal skills.

• Solid business acumen including budget oversight and cost control.

• Proficiency in Microsoft Office Suite and other job-related technologies.

• Strong verbal and written communication skills.

• Ability to manage multiple projects and respond to urgent client needs, including occasional evening/weekend hours

• Bilingual is a plus

REQNUMBER: 170006

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.