Operations Manager

Ana Castilla, DDS; Salem (OR); On-site; USD 70,000 - 95,000; Full time

Job summary

Castilla Orthodontics and Enhance Oral Surgery is seeking an organized Operations Manager to keep two offices running smoothly in Salem. You will implement and sustain processes, coordinate logistics, and foster a positive, productive environment.

The role involves overseeing daily operations, supporting marketing coordination, managing vendor relations, and ensuring timely CRM lead follow-up. A proactive, detail-oriented mindset and bilingual English/Spanish abilities are valued.

Qualifications

• Proven track record of executing and improving office operations.
• Strong organizational skills with attention to detail and follow-through.
• Experience supporting marketing coordination and sales follow-up.

Responsibilities

• Oversee daily operations across two office locations to ensure efficiency.
• Execute established processes and workflows with accuracy and reliability.
• Manage office logistics including supplies, vendors, and facilities coordination.
• Support a positive, engaging office culture and team experience.
• Coordinate office events and cross-location culture-building activities.
• Assist with marketing campaigns and track basic performance metrics.
• Own inbound sales lead follow-up and ensure proper handoff to sales team.
• Maintain CRM with accurate lead data, notes, and follow-up actions.
• Collaborate with leadership to continuously improve office operations.

Skills

Operations management

Bilingual: Spanish/English

CRM and lead follow-up

Office logistics & vendor mgmt

Cross-functional collaboration

Tools

CRM software

Office management software

Job description

Castilla Orthodontics and Enhance Oral Surgery is looking for an organized, proactive, and detail-oriented Operations Manager to keep our two offices running smoothly and efficiently. This role is perfect for someone who thrives in a fast-paced, collaborative environment and loves bringing structure, consistency, and positive energy to the workplace.

Our systems and processes are already in place—now we need someone who can execute them flawlessly, maintain high standards, and ensure both offices operate seamlessly day-to-day.

Responsibilities:

• Oversee daily operations across two office locations, ensuring everything runs efficiently and consistently
• Execute and maintain established processes, systems, and workflows with a high level of accuracy and reliability
• Manage office logistics including supplies, vendors, facilities coordination, and workspace organization
• Serve as the go-to person for employees, helping create a positive, engaging, and well-supported office experience
• Coordinate office events, team activities, and culture-building initiatives across both locations
• Support marketing initiatives by coordinating campaigns, organizing materials, and tracking basic performance metrics
• Own inbound sales lead follow-up, ensuring timely outreach, qualification, and proper handoff to the sales team
• Maintain and update CRM systems with accurate lead tracking, notes, and follow-up activities
• Partner with leadership to support operational needs and continuously improve office efficiency
• Troubleshoot issues quickly and proactively, ensuring minimal disruption to the team

Qualifications:

• Consistent track record of execution with exceptional attention to detail and follow-through
• Strong operatons and management experience in an office environment
• Exception experience managing multiple priorities
• Highly organized with a structured, process-oriented mindset
• Comfortable supporting marketing coordination and sales lead follow-up
• Bilingual in Spanish and English preferred
• Positive, can-do attitude with a focus on creating a fun and welcoming environment
• Excellent communication and interpersonal skills
• Be a key part of creating an engaging, high-energy workplace culture
• Gain exposure to both operations and revenue-driving functions (marketing & sales)