Operations Manager

Orthodontic Experts Ltd

Cincinnati (OH)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Paid Training

Bonus program

Company vehicle

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-Term Disability

Long-Term Disability

401(k) matching

Paid Time Off

Identity Theft Protection

Pet Insurance

Continued education program

Discounted orthodontic treatments

Job summary

Orthodontic Experts Ltd is seeking an Operations Manager to oversee regional operations, implement effective policies, and drive patient service excellence. You will monitor performance, analyze data, and develop action plans to optimize clinic results, while coaching managers to resolve issues and improve patient experiences.

The role requires 5 years in management and treatment coordination in private medical practice, with strong communication and sales skills.

Qualifications

5 years experience in treatment coordination in a private medical practice.
5 years experience in management.
Excellent communication and sales skills.
Ability to motivate and build strong teams.
Bachelor's degree in business management or administration, and/or education and experience in a relevant field preferred, but not required.

Responsibilities

Overseeing the daily operations of your region and ensuring that operations run efficiently and effectively.
Developing and implementing operational strategies and policies to achieve company goals.
Monitor performance, analyze data, and develop plans to address issues in your region.
Oversee staff including office managers and staff, providing coaching and support.
Coordinate with marketing and HR to meet clinic needs and ensure patient satisfaction.

Skills

Management experience

Treatment coordination

Communication skills

Sales skills

Team building

Education

Bachelor's degree in business management or administration

Job description

Description

About us:

At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. We are looking for team members who are passionate about high-quality care and align with our Core Values:

Accountability
Continuous Improvement
Inclusion
Integrity
Respect
Teamwork
Transparency

If you are seeking an opportunity to grow your career in a purpose-driven, patient-centered organization, we encourage you to apply.

Job Description:

As the Operations Manager, you will be responsible for overseeing the daily operations of your region and ensuring that operations run efficiently and effectively. You will oversee developing and implementing operational strategies and policies that will help the company achieve its goals and objectives, while also ensuring that the highest quality of patient service and satisfaction is maintained. You will be expected to monitor performance, analyze data, and develop plans to address any issues in your region.

Tasks include but are not limited to:

Ensure that all OE team members understand our company mission and uphold it in the highest regard
Manage three to four directly reporting office managers as assigned per territory
Do weekly site visits and provide support directly to staff and providers
Coach managers on how to resolve clinic and patient issues
Support managers in employee relations conversations
Help resolve patient issues that have been escalated within 24 hours
Empower clinic manager to oversee metrics progress and evaluate the health of case acceptance
Strategize and implement action plans to achieve financial results
Ensure managers and staff follow all policies and procedures to ensure staff and patient safety.
Evaluate the level of customer service provided by office staff
Evaluate clinical patient flow and communicate with office manager and marketing.
Collaborate with Marketing to ensure that office marketing needs are being met.
Ensure all huddle procedures are being followed
Train managers/treatment coordinators
Report clinical case acceptance monthly before the first payroll of the month.
Complete Operations Checklist quarterly for each location with a goal of 95%
Complete SCRUM calls weekly with Directors and CMs
Ensure that bonding and collections goals are met every month for each of their clinics
Evaluate metrics on a regular basis to project the clinical performance at the end of the month, quarterly, and annually
Schedule and run TC and Manager meetings
Report the hiring needs for assigned territories
Interview and initiate the hiring process with the human resources department
Facilitate employee terminations
Be the advocate for their clinics and team members
Provide coverage for clinics as needed including Saturday shifts
Create and maintain team members' weekly schedules
Participate in Marketing event
Other tasks as assigned

Requirements

5 years experience in treatment coordination in a private medical practice
5 years experience in management
Excellent communication and sales skills
Ability to motivate and build strong teams
Bachelor's degree in business management or administration, and/or education and experience in a relevant field preferred, but not required.

Working Hours/ Location: