Operations Manager

CommunityAid; Reading (Berks County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading non-profit organization is seeking an Operations Manager to support store leadership. This role focuses on data analysis, performance monitoring, and effective communication to enhance store operations and ensure a positive experience for donors and customers. The ideal candidate will possess strong leadership skills, business acumen, and the ability to manage in a fast-paced environment. Join us to make a difference in the community!

Qualifications

• At least one year of experience managing retail or donation operations.
• Proficiency in data analysis and interpretation.

Responsibilities

• Monitor and analyze key store performance indicators daily.
• Provide leadership coverage when District/Store Manager is absent.

Skills

Data Analysis

Problem Solving

Communication

Leadership

Teamwork

Education

Associate or Bachelor's Degree in Business Management

High School Diploma

Tools

Microsoft Excel

Job description

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PURPOSE OF THE ROLE:

The Operations Manager is a key role within CommunityAid store leadership that supports the District or Store Manager in partnership with front and back of store Assistant Managers. The person in this role has the opportunity to focus on data analysis and interpretation to inform real-time adjustments to store operations to ensure on-target results, all aligned with our Mission, Culture, and a positive donor and customer experience.

Key Responsibilities:

• Culture Champion – Cultivate our culture by embracing, exemplifying, endorsing, and teaching CommunityAid’s 12 Core Behaviors.
• Analysis and planning – Monitor and analyze key store performance indicators and data daily; applying understanding and insight to make real-time adjustments for improved results. This includes KPI attainment & action planning, staffing and labor model adherence, scheduling/hours allocation, waste analysis, production decisions, and inventory management.
• Communication – Collaborate with Store Manager or District Manager to enable effective communication throughout the store. Share and relay information regarding active projects and company metrics regularly.
• Collaboration – Build and maintain healthy working relationships; partner with store management and all departments to support key business goals, initiatives, and the mission.
• Safety, Compliance, and Regulatory Activities – Monitor and ensure compliance with all regulations and programming required of warehouse and retail entities.
• Leadership Coverage – Provide leadership and management coverage when the District/Store Manager is absent.
• Additional Responsibilities – When reporting to a District Manager overseeing two stores, responsibilities include making hiring recommendations, tracking and scheduling staff cross-training, developing action plans from store walks and scorecards, and educating Assistant Store Managers and Supervisors in SOPs and data-driven decision-making.
• Performs other duties as assigned.

Core Competencies:

• Embrace, exemplify, and endorse CommunityAid’s Core Behaviors.
• Align with CommunityAid’s Mission.
• Effective interpersonal interactions with peers and departments, including management.
• Strong business acumen, data analysis, critical thinking, and problem-solving skills.
• Effective leadership, coaching, and performance management skills.
• Excellent communication skills, both verbal and written.
• Teamwork and collaboration with a teachable attitude.
• High emotional intelligence and interpersonal skills.

Minimum Qualifications:

• Associate or bachelor’s degree related to business management preferred; High School diploma or equivalent required.
• At least one year of successful experience managing retail and/or donation/warehouse operations.
• Experience in data analysis and interpretation.
• Proficiency with spreadsheets (e.g., Microsoft Excel) preferred.
• Strong organizational and time management skills.
• Ability to manage in a fast-paced environment.
• Ability to handle confidential information appropriately.
• Flexibility to work evenings and weekends if needed.
• Proficiency in reading, writing, and speaking English.
• Valid Driver’s License required.
• Must be eligible to work in the U.S. without sponsorship.

Physical Requirements:

• Frequent lifting and carrying of 21 to 35 pounds.
• Occasional lifting up to 50 pounds.
• Push and pull up to 20 pounds.
• Extended periods of standing.

Additional Details:

• Seniority level: Mid-Senior level.
• Employment type: Full-time.
• Job functions: Management and Manufacturing.
• Industries: Non-profit Organizations.