Operations Manager

WM; Pompano Beach (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Stock purchase plan

Paid vacation and holidays

Personal days

Job summary

WM seeks an experienced Operations Manager or Transportation Manager to lead our field-based driver teams. This role oversees daily transportation operations, conducts route observations and ride-alongs, and fosters a safety-first culture.

The position spends the majority of the day in the field with frontline employees. Ideal candidates will have a strong background in DOT regulations and transportation logistics, proven leadership, and a passion for coaching and developing drivers.

Qualifications

• Strong knowledge of DOT regulations and transportation logistics.
• Proven ability to lead and develop driver teams.
• Coaching and mentoring drivers to achieve performance goals.

Responsibilities

• Onboarding, developing, coaching, mentoring and performance management of all drivers and helpers.
• Establish and maintain positive relationships with front-line employees.
• Spend the majority of the day in the field with frontline employees.
• Ensure tools, instruction and feedback for daily duties.
• Meet with new frontline employees daily for onboarding support.
• Provide timely, consistent touchpoints and review best practices to improve performance.
• Lead safety practices and investigate injuries or incidents with consistent retraining.
• Document records for regulatory agencies such as DOT.
• Visit customer sites to evaluate safety issues and seek service improvements.

Skills

Leadership

Coaching

DOT regulations

Team engagement

Safety leadership

Education

Associate's Degree

High School Diploma

Job description

Operations Manager / Transportation Manager

We are seeking an experienced Operations Manager or Transportation Manager to lead and support our field-based driver teams. This role involves overseeing daily transportation operations, conducting route observations and ride-along, and fostering a strong safety-first culture.

The ideal candidate will have:

• A solid background in DOT regulations and transportation logistics
• Strong leadership skills with the ability to build relationships and engage with the team
• A passion for coaching, mentoring, and developing drivers

Preferred Experience:

• In-depth knowledge of DOT compliance
• Proven success in managing driver teams
• Excellent coaching and mentoring abilities

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

II. Essential Duties and Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

• Required Qualifications
• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Driver's License Valid Driver's License Upon Hire
• Preferred Qualifications
• Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.