Operations Manager

Smart IMS Inc; Plano (TX); On-site; USD 41,000 - 48,000; Part time

Job summary

Smart IMS Inc in Plano, TX seeks an Operations Manager for a 6‑month contract to lead the refurbish account, analyze data, and generate reports. You will interact with internal and external customers and monitor KPIs, forecasts, and daily operations.

The role emphasizes material availability, efficiency improvements, cost reductions, and maintaining accurate inventories. Strong Excel skills and experience in analytics are essential, along with excellent communication across levels.

Qualifications

• 2–3 years of work experience in business analytics, account management, or project management.
• Proficient in MS Office, especially Excel, Word and PowerPoint.
• Strong analytical, data-driven decision making and problem solving.
• Excellent written and spoken English, with cross-functional communication.
• Ability to build and maintain relationships with internal teams and external customers.

Responsibilities

• Track KPI, forecast, and production progress and report to management.
• Oversee repair/refurbishment to meet carrier demand.
• Ensure availability of materials, parts, and supplies for daily objectives.
• Identify cost reduction opportunities and improve efficiency.
• Coordinate inventory checks and ensure data accuracy across systems.
• Manage daily operation duties and address issues to keep operations running.

Skills

Data analysis

Excel

PowerPoint

Communication

Problem solving

Tools

MS Office Suite

MS Excel

Job description

Job Title: Operations Manager

Duration (Contract): 6 Months

Client Location: ---

Location Preference: Onsite

Job Description

As an Operations Manager, you are rresponsible for the RB(Refurbish) business account managing, data analyzing and reporting within Mobile Production Center. This role will be assinged mainly to work on carrier(s) account and will interact with internal/external customers related to the account. This role is responsible for reviewing KPI, forecast, as well as running daily account operation by reviewing data and create reports.

Essential duties and responsibilities include the following:

• Ensures to track & meet the KPI including forecast, return volume, production progress to update data base and report KPI to management.
• Ensures that returned products are repaired and refurbished in accordance with production volume and carrier(s) demand.
• Ensures availability of required materials, product, parts and supplies to achieve daily production objectives.
• Identifies opportunities for cost reduction and efficiency through improvement of existing business or development of new business.
• Review receiving and validate receiving rejects to share guidance on inventory movement
• Operate systematic inventory check to ensure all physical inventories are aligned with systematic data
• Follow up on daily account operation duties and issues to smoothly run the operation

Required Skills, Experiences, Education and Competencies

• 2-3 years of work experience related to business analyst/account management/project management area
• Advanced experience using MS Office including Excel, Word, and Power Point.
• (Especially excel skills for data analyzing and reporting)
• Strong analytical and problem-solving skills
• Able to analyze data and present report
• Excellent communication skills
• The ability to development and maintain excellent working relationships with multiples levels within the company and external customer(s).
• Ability to gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs, and tables of information and to plan and prioritize multiple work assignments.
• The ability to read, write, provide critical technical review, and prepare reports, technical manuals, test procedures, and technical product information.
• Demonstrated English language competency in both oral and written communication modes for both internal and external communications.
• The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.
• Job duties require analysis and judgment of functional practices and daily experiences be used to determine appropriate courses of action.

The hourly range for roles of this nature are $30.00 to $35.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.