Operations Manager

Dormont Manufacturing Co; Pittston (ME); On-site; USD 60,000 - 80,000; Full time

Job summary

Dormont Manufacturing Co in Pittston, Maine, is seeking an Operations Manager to lead and develop a team while ensuring a safe and productive work environment. The ideal candidate will have experience in e-commerce and distribution, and abilities in team management and process improvement.

Responsibilities include mentoring team members, managing performance data, and ensuring adherence to operational goals. A Bachelor’s degree and supervisory experience are preferred.

Qualifications

• 2-3 years supervisory experience in e-commerce, warehousing, or distribution.
• 1-2 years of management experience with direct reports.
• Strong analytical capabilities and proficiency in MS Excel or similar tools.

Responsibilities

• Create and maintain a safe work environment.
• Develop and lead a team of Supervisors and associates.
• Identify and lead process improvement initiatives.

Skills

Team leadership

Effective communication

Process improvement

Technical skills (MS Excel, Tableau)

Education

Bachelor’s degree

Tools

ERP/WMS/TMS

Job description

What you’ll do:

• Create and maintain a safe work environment for all Associates and Leaders
• Operations Managers will lead and develop a team of 3-7 front‑line Supervisors and 50‑200+ hourly associates
• Act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed
• Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes
• Operations Managers create, communicate and maintain quality control policies and continuous improvement initiatives across the team(s), shifts, and fulfillment centers
• Proactively identify and lead process improvement initiatives geared towards Safety, Quality, and Productivity
• Build and deliver productivity plans by reviewing forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor on a daily and weekly basis
• Constantly review and action performance data with your Supervisors, ensuring adherence to, or exceeding operational goals (weekly, daily, hourly)
• Partner with other managers to share best practices across shifts and the network

What you’ll need:

• Bachelor’s degree highly preferred
• 2‑3 years previous supervisory experience required, preferable within e-commerce, warehousing/distribution industries
• 1‑2 years management experience preferred (refers to salaried and degreed direct‑reports, or equivalent)
• Operational experience and knowledge across two or more functional areas of e-commerce, warehousing/distribution, or 3PL operation (e.g., Outbound, Inbound, Inventory, Value‑add Services (VAS))
• Ability to manage, motivate, direct, lead, train and develop other leaders and team members
• Effective communication and collaboration skills
• Demonstrated ability to exceed target goals and objectives including examples of SLA accomplishments
• Strong technical and analytical skills, with moderate to advanced capabilities in applications such as MS Excel, Google Sheets, Tableau, ERP/WMS/TMS, etc.

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