Operations Manager

Socket.dev; Fort Worth (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

ShipMonk is seeking an Operations Manager to lead a functional operation or an entire shift in our fulfillment centers. You will mentor a team of 3-7 front-line supervisors and 50-200+ hourly associates, drive safety, quality, and productivity, and act as the information source for your team.

You will champion data-driven decisions, collaborate across functions, and implement continuous improvement initiatives to optimize performance and profitability.

Qualifications

• Bachelor's degree highly preferred.
• 2-3 years supervisory experience required, preferably in e-commerce, warehousing/distribution.
• 1-2 years management experience preferred (salaried direct-reports or equivalent).
• Operational experience across two or more functional areas of e-commerce/warehousing/3PL.
• Ability to manage, motivate, direct, lead and develop other leaders and team members.
• Strong communication and collaboration skills.
• Demonstrated ability to exceed targets and SLA accomplishments.
• Strong technical and analytical skills with Excel/Sheets/Tableau/ERP/WMS/TMS.

Responsibilities

• Create and maintain a safe work environment for all Associates and Leaders.
• Lead and develop a team of 3-7 front-line Supervisors and 50-200+ hourly associates.
• Act as the primary information source for the team, maintaining compliance and consistency.
• Mentor, train, and develop teammates for career progression and recognition.
• Create, communicate and maintain quality control policies and continuous improvement initiatives.
• Proactively identify and lead process improvement initiatives for Safety, Quality, and Productivity.
• Build and deliver productivity plans by reviewing forecasts and balancing labor daily/weekly.
• Review performance data with Supervisors to ensure goals are met or exceeded.
• Partner with other managers to share best practices across shifts and the network.

Skills

Team leadership

Mentoring & coaching

Data-driven problem solving

Cross-functional collaboration

Communication

Ability to interpret data

Education

Bachelor's degree

Tools

MS Excel

Google Sheets

Tableau

ERP/WMS/TMS

Job description

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the U.K., and Europe so our merchants can stress less and grow more.

Our Operations Managers drive immense business and personal growth within ShipMonk’s rapidly expanding fulfillment network. Operations Managers will lead either a functional operation (Inbound, Outbound, Inventory, etc.) or an entire operational shift within a ShipMonk fulfillment center. You will be responsible for leading, developing, and engaging a team of ShipMonk leaders; with one of your main focuses being to inspire, mentor, and coach your team to constantly improve and grow as individuals and professionals.

To achieve this, Operations Managers must be creative problem solvers who are able to think outside the box, interpret and act upon data, deliver effective feedback at all levels, and achieve quantifiable business results that drive productivity and efficiency gains.

What you'll do:

• Create and maintain a safe work environment for all Associates and Leaders
• Operations Managers will lead and develop a team of 3-7 front-line Supervisors and 50-200+ hourly associates
• Act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed
• Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes
• Operations Managers create, communicate and maintain quality control policies and continuous improvement initiatives across the team(s), shifts, and fulfillment centers
• Proactively identify and lead process improvement initiatives geared towards Safety, Quality, and Productivity
• Build and deliver productivity plans by reviewing forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor on a daily and weekly basis
• Constantly review and action performance data with your Supervisors, ensuring adherence to, or exceeding operational goals (weekly, daily, hourly)
• Partner with other managers to share best practices across shifts and the network

What you'll need:

• Bachelor's degree highly preferred
• 2-3 years previous supervisory experience required, preferable within e-commerce, warehousing/distribution industries
• 1-2 years management experience preferred (refers to salaried and degreed direct-reports, or equivalent)
• Operational experience and knowledge across two or more functional areas of e-commerce, warehousing/distribution, or 3PL operation (i.e. Outbound, Inbound, Inventory, Value-add Services (VAS))
• Ability to manage, motivate, direct, lead, train and develop other leaders and team members
• Effective communication and collaboration skills
• Demonstrated ability to exceed target goals and objectives including examples of SLA accomplishments
• Strong technical and analytical skills, with moderate to advanced capabilities in applications such as MS Excel, Google Sheets, Tableau, ERP/WMS/TMS, etc.

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
• Unrivaled Support: We provide hands‑on, "mom and pop" support with a global reach. Our dedicated teams are on‑site at every fulfillment center, ready to jump into action.
• Transparent Pricing: We believe in honest, long‑term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
• Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

• Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
• People make ShipMonk: We believe in our team and invest in our people.
• Own it: We take ownership of our work, our mistakes, and our successes.
• Get sh*t done: We're a fast-paced, high-growth company that values action and results.
• Change the score: We challenge the status quo, constantly innovating and improving.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.