Operations Manager

CVS Health; Pittsburgh (Allegheny County); On-site; Full time

Job summary

A leading health solutions company seeks an Operations Manager to drive store performance and customer loyalty. The role involves managing store operations, supervising staff, and ensuring excellent customer service. Ideal candidates will have strong analytical and leadership skills, with a focus on team engagement and operational improvement.

Benefits

Affordable medical plans

401(k) with matching

Stock purchase plans

No-cost wellness programs

Counseling

Financial coaching

Flexible work schedules

Paid time off

Family leave

Dependent care resources

Qualifications

• Ability to work a full-time flexible schedule, including weekends and overtime.

Responsibilities

• Overall store management and policy implementation.
• Sales and inventory management.
• Employee staffing, training, and development.

Skills

Deductive reasoning

Analytical skills

Communication

Leadership

Supervision

Influencing

Education

High School Diploma Or Equivalent

Job description

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

Responsibilities

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions

• Management: Lead others and work effectively with store crews. Supervise, assign and direct activities of the store’s crew. Effectively communicate information to store crew and supervisors in an open and timely manner. Support Store Manager with action plans for operational and service improvement.
• Customer Service: Assist customers with questions, problems, and complaints. Promote CVS customer service culture (greet, offer help, and thank).

Required Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Preferred Qualifications

• Experience as a retail manager or supervisor.

Education

High School Diploma Or Equivalent Preferred But Not Required.

Anticipated Weekly Hours

32

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is $17.00 - $29.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People: We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. Our benefits include:

• Affordable medical plans, 401(k) with matching, and stock purchase plans.
• No-cost wellness programs, counseling, financial coaching.
• Flexible work schedules, paid time off, family leave, dependent care resources, and more.

For more info, visit https://jobs.cvshealth.com/us/en/benefits

Application deadline: 08/13/2025

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitals and Health Care