Operations Manager

UFC GYM Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Free membership perks

Employee discounts and special offers

Flexible scheduling

Fitness-focused workplace vibe

Free or discounted recertification

Expand client base

Ongoing in-house training

Team-building events

Wellness challenges

UFC recognition programs

Job summary

UFC GYM Pittsburgh is seeking an Operations Manager to lead club operations, drive revenue, and deliver outstanding member experiences. You will hire and develop a strong team, manage daily workflows, and uphold service standards in a fast-paced fitness environment.

We offer a competitive compensation package with benefits, paid time off, and opportunities for professional growth, including in-house training and recertification support.

Qualifications

• Leadership responsibilities expected in all situations.
• Strong oral, presentation and written communication skills.

Responsibilities

• Hit monthly Operations Revenue goals.
• Support member retention with great member experiences and processes.
• Hire, train and develop a strong operational team.
• Ensure team members meet friendliness, cleanliness, punctuality and dress code.
• Foster teamwork across club functions to improve member and staff experience.
• Maintain an efficient back office.
• Order and maintain supplies.
• Oversee POS operations and file daily/weekly revenue reports.
• Manage inventory receiving and control; prepare reports.

Skills

Leadership

Communication

Health & Fitness exp

Management exp

Hospitality exp

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development

We Empower the Fighting Spirit in You!

We Offer

• Compensation package: Competitive base salary plus bonus.
• Comprehensive health benefits: Full coverage for medical, dental, and vision.
• Generous paid time off: Ample vacation days, personal leave, and holidays.
• Free membership perks: Complimentary access to all our fitness centers.
• Employee discounts and special offers: Exclusive deals on fitness products and wellness services.
• Flexible scheduling tailored to your needs: Work hours that fit your personal and professional commitments.
• A fitness-focused workplace vibe: On-site fitness classes, wellness programs, and a supportive community.
• Free or discounted recertification (NASM, ACE, ISSA): Maintain and upgrade your certifications at little to no cost.
• Expand your client base: Leverage our large member network to grow your business.
• Ongoing in-house training: Regular workshops and training sessions.
• Plus, more exciting perks: Team-building events, wellness challenges, and UFC recognition programs!

Responsibilities

• Responsible for hitting a monthly Operations Revenue goals
• Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club.
• Hires, trains and develops a strong operational team.
• Ensure team members always executes the basics in friendliness, cleanliness, punctuality and in dress code.
• Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience.
• Maintain an efficient ‘back office.’
• Order and maintain all supplies.
• Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports.
• Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports.

Qualifications

• Highly organized and willing to take leadership responsibilities regardless of situation.
• Must possess strong oral, presentation and written communication skills.
• Experience in the Health & Fitness industry.
• Experience as a manager.
• Experience in a health club or the hospitality industry.

About UFC GYM

• The ultimate “Big Gym” experience, UFC GYM raises the bar of what big-box gyms should offer their members.
• Members get everything they need under one roof – robust cardio equipment, coach-led group classes, weightlifting and free weights, martial arts and MMA-inspired fitness training, martial arts equipment, youth programming, personal training, yoga, Pilates, and more!