Operations Manager

Emerald Blue; Phoenix (AZ); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Industry-leading compensation: $85,000

Medical, Dental, Vision benefits

PTO, Holidays, Sick Time

401(k) plan with company match

Growth opportunities

Job summary

Emerald Blue is seeking an Operations Manager to oversee day-to-day field execution and workforce operations for the Albuquerque region. You will manage labor deployment, fleet oversight, warehouse coordination, and on-site execution to ensure quality, safety, and on-time performance.

Working closely with the Regional Operations Manager and project teams, you will drive cost control, staffing alignment, and team performance while using ServiceTRAX and other tracking systems for labor and job

Qualifications

• Associate or bachelor’s degree preferred; equivalent experience accepted.
• 5+ years in operations, field services, or logistics with 2+ years in leadership.
• Background in commercial furniture installation, warehousing, or relocation services preferred.
• Proficiency in Microsoft Office and workforce/job tracking platforms.

Responsibilities

• Oversee regional labor deployment, warehouse operations, and fleet management across Albuquerque location.
• Ensure daily execution meets quality, safety, efficiency, and on-time performance.
• Monitor resource needs and adjust staffing and schedules as needed.
• Coordinate with project managers, coordinators, and installers to support accurate job execution.
• Supervise field and warehouse crew, coordinators, drivers, and scheduler.
• Drive productivity through coaching, job planning, and process adherence.
• Support field leadership development through training and accountability.
• Maintain labor and warehouse staffing and operational alignment across locations.
• Ensure ServiceTRAX and other systems are used for tracking labor, delivery, and job status.
• Monitor operational KPIs and develop plans for improvement when targets are not met.
• Ensure compliance with safety protocols, facility requirements, and vehicle policies.
• Support sales and project teams in meeting client expectations.
• Respond to on-site issues and client concerns during project execution.
• Lead root cause analysis and implement solutions to prevent recurring problems.

Skills

Ability to manage multiple priorities

Strong communication

Decision-making skills

Hands-on leadership

Education

Associate or bachelor’s degree preferred; equivalent experience accepted

Tools

Microsoft Office

Workforce/job tracking platforms

Job description

Description

Compensation & Benefits

• Industry-leading compensation structure: $85,000-$90,000 based on experience + bonus
• Comprehensive benefits: Medical, Dental, Vision, Supplemental Insurance.
• PTO, Paid Holidays, and Sick Time.
• 401(k) plan with company match.
• Growth opportunities within a rapidly scaling organization

Position Summary

The Operations Manager is responsible for managing day-to-day field execution and workforce operations for Emerald Blue New Mexico. This includes labor deployment, fleet oversight, warehouse coordination, and job-site execution. The Operations Manager works closely with the Regional Operations Manager and project teams to ensure high-quality service delivery, cost control, and team performance.

Key Responsibilities:

Operational Execution

• Oversee regional labor deployment, warehouse operations, and fleet management across for our Albuquerque location.
• Ensure daily execution meets company standards for quality, safety, efficiency, and on-time performance
• Monitor resource needs and adjust staffing and schedules as needed
• Coordinate with project managers, coordinators, and installers to support accurate job execution

Team & Workflow Management

• Supervise field and warehouse crew, coordinators, drivers, and scheduler
• Drive productivity through coaching, job planning, and process adherence
• Support field leadership development through training and accountability
• Maintain labor and warehouse staffing and operational alignment across locations

Operational Systems & Reporting

• Ensure ServiceTRAX and other systems are used for tracking labor, delivery, and job status
• Monitor operational KPIs and develop plans for improvement when targets are not met
• Ensure compliance with the company safety protocols, facility requirements, and vehicle usage policies

Collaboration & Client Support

• Support sales and project teams in meeting client expectations
• Respond to on-site issues and client concerns during project execution
• Lead root cause analysis and implement solutions to prevent recurring problems

Requirements

Qualifications & Experience

• Associate or bachelor’s degree preferred; equivalent experience accepted
• 5+ years of experience in operations, field services, or logistics, with at least 2 years in a leadership role
• Background in commercial furniture installation, warehousing, or relocation services preferred
• Proficiency in Microsoft Office and workforce/job tracking platforms

Skills & Competencies

• Ability to manage multiple priorities under pressure
• Strong communication and decision-making skills
• Familiarity with job-site protocols, installation practices, and warehouse workflows
• Hands-on leadership style with ability to motivate and direct field teams

While this job description accurately represents the current primary duties of the role, functions may be adapted as necessary to meet business needs.

Employees are responsible, as a condition of hire and continued employment, for following all prescribed safety rules and procedures to prevent workplace injuries. All employees are expected to cooperate in every aspect of the company’s safety program and follow safe work practices.

Emerald Blue provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Emerald Blue complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Employment is contingent on passing a pre-employment drug test and background check.