Operations Manager

MV Transportation; Philadelphia (Philadelphia County); On-site; USD 65,000 - 85,000; Full time

Job summary

MV Transportation is seeking an Operations Manager to support and oversee daily university shuttle operations. The role directs assigned operating locations and ensures delivery of annual business plans in compliance with contracting agency policies and company procedures.

Key duties include managing on-time performance, call center functions, customer relations, staff training, and safety programs. Strong communication and independent work style are essential.

Qualifications

• 1–3 years of management experience in a paratransit or shuttle ops environment.
• Scheduling and personnel management experience.
• Strong written and verbal communication skills.
• Familiarity with contractual obligations relevant to this role.
• Ability to work independently in a fast-paced setting.

Responsibilities

• Oversee daily university shuttle operations and ensure on-time performance.
• Provide direction to assigned operating locations and support teams.
• Manage call center functions and customer relations activities.
• Identify, train, and mentor location staff.
• Communicate effectively with location staff and support teams.
• Assist in safety, training programs and regulatory compliance.
• Maintain client contact to meet or exceed expectations.
• Contribute to audits and monitor operational metrics.

Skills

Management experience

Scheduling

Personnel management

Training

Job description

Overview

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Responsibilities

MV Transportation is seeking anOperations Manager for proposed business whowill support and oversee daily university shuttle operations, provide direction to assigned operating locations, andensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for, but not limited to:

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train, and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans, and processes to ensure compliance with company, contract and regulatory requirements.
• Contributes to maintain the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities.

Qualifications

Talent Requirements:

• Must have one (1) to three (3) years of management experience in a similar-sized paratransit or shuttle operations environment.
• Exposure to university shuttle operations is an asset.
• The ideal candidate would have experience in scheduling and personnel management, and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity.
• Experience managing fast paced environment.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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