Operations Manager

RTS

Overland Park (KS)

On-site

USD 75,000 - 105,000

Full time

14 days+

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Benefits offered by this job

Training and Development

Fully paid medical, dental, and vision

Job summary

Shamrock Trading Corporation and RTS Insurance Solutions are seeking an experienced Operations Manager to lead the day-to-day operations of our Commercial Transportation Insurance division. The Operations Manager will guide the Service Team supporting the Producers to grow our book.

The ideal candidate will bring a strong background in commercial transportation insurance and proven experience managing agency operations, quality control, service teams, and insurance workflows.

Qualifications

3+ years of commercial insurance experience supporting transportation, trucking, or fleet operations.
Experience managing agency operations, quality control, and service teams.

Responsibilities

Lead daily operations of the division, ensuring efficient client service, policy administration, and renewals.
Develop and improve operational processes to support growth and profitability.
Oversee endorsements, policy issuance, audits, renewals, and certificates.

Skills

Leadership

Communication

Relationship Building

Self-directed

Tools

Applied Epic

AMS360

Salesforce

HubSpot

Job description

About Shamrock Trading Corporation

RTS is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology.

Shamrock’s mission since the start has been to create value and success for our customers, our partners and our people. Strong ethics, dedication to our customers and close attention to the marketplace are critical to the success and growth of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer. Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park

Why You’ll Love Working Here

Our award-winning culture is a testament to our commitment to growth, recognition and empowerment. From day one, we prioritize employees first, encouraging them to think and act like owners and providing endless opportunities for growth and self-development, both personally and professionally. Shamrock has been recognized as one of America’s 2025 “Most Loved Workplaces” by Newsweek.

Benefits

Training and Development: Ongoing training and professional development opportunities
Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
Salary: Individual compensation packages may reflect applicable experience, job-related skill, training and/or education
Financial: Generous company 401(k) contributions and employee stock ownership after one year
Work-Life Balance: Competitive PTO and fully paid time off opportunities to volunteer within your community

About The Role

Shamrock Trading Corporation and RTS Insurance Solutions are seeking an experienced Operations Manager to lead and optimize the day-to-day operations of our Commercial Transportation Insurance division. The Operations Manager will lead the Service Team consisting of Account Managers, Account Specialists, and Market Placement Specialists supporting the Producers to help grow our book.

The ideal candidate will bring a strong background in commercial transportation insurance and proven experience managing agency operations, quality control, service teams, building business relationships with, and insurance workflows. This leader will partner closely with Director of Sales and Senior Vice President of Sales to create scalable processes, drive operational efficiency, and deliver exceptional service to trucking and transportation clients.

What You’ll Do

Lead the daily operations of the division, ensuring efficient execution of client service, policy administration, and renewal activities, develop, implement, and continuously improve operational processes that support growth, profitability, and customer satisfaction
Analyze trends and identify opportunities to improve agency performance, productivity, and scalability
Oversee policy servicing activities including endorsements, policy issuance, audits, renewals, certificates, and account maintenance
Monitor renewal pipelines and servicing workflows to ensure timely execution and client retention
Build and maintain strong relationships with insurance carriers, underwriters, wholesalers, and agency partners
Monitor market conditions, carrier appetite, underwriting trends, and transportation insurance developments
Ensure compliance with agency procedures, regulatory requirements, licensing standards, and carrier guidelines

What You’ll Bring

3+ years of commercial insurance experience supporting transportation, trucking, or fleet insurance operations, along with operations management experience within an insurance agency, brokerage, MGA, or carrier environment.
Strong knowledge of policy administration, renewals, endorsements, certificates of insurance, loss runs, audits, and carrier management
Demonstrated ability to develop operational processes, improve efficiencies, and lead organizational change
Experience with Applied Epic, AMS360, Salesforce, HubSpot, or similar platforms.
Exceptional leadership, communication, and relationship-building skills
Self-directed with the ability to thrive in a fast-paced, high-growth environment
Active Property & Casualty (P&C) insurance license required or ability to obtain upon hire