Operations Manager

Fairfield Inn Marriott Ottawa Starved Rock; Ottawa (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation package

Full benefits package: medical, dental

401(k) with company match

Paid Time Off

Hotel discounts

Tuition Reimbursement

Job summary

Janko Hospitality seeks an Operations Manager to oversee daily hotel operations and guest experiences. You will lead department teams, ensure service quality, and manage safety and compliance across departments.

The role requires hospitality management experience, strong leadership, and a solid grasp of budgeting and operations. A competitive benefits package accompanies this full-time position, with opportunities for growth within a Midwest-focused company.

Qualifications

• Previous management experience in the hospitality industry.
• Strong leadership to motivate teams and deliver service excellence.
• Understanding of hotel financial performance, payroll, and controls.
• Excellent organization, communication, and problem-solving abilities.
• Proficiency in hotel systems; front desk experience preferred.
• High school diploma or GED; hospitality education preferred.
• Ability to stand, walk, and lift up to 50 lbs.

Responsibilities

• Partner closely with the General Manager to oversee daily hotel operations and guest experiences.
• Lead and support department teams to maintain high service, cleanliness, and brand standards.
• Provide hands-on leadership across hotel areas with flexible hours including nights and weekends.
• Deliver 24/7 on-call operational support while meeting franchise and regulatory requirements.
• Drive guest satisfaction by monitoring feedback and resolving concerns promptly.
• Support revenue optimization through pricing, inventory management, and maintenance planning.
• Contribute to financial performance by monitoring budgets and payroll.
• Oversee invoice coding, purchasing, and inventory management for cost control.
• Manage cash handling, deposits, and capital expenditures per policy.
• Foster a positive team culture through recruitment, training, coaching, and engagement.
• Ensure safety standards compliance (OSHA, HAZCOM, Bloodborne Pathogens).
• Maintain a visible presence to assist with inspections and operations.

Skills

Leadership

Guest Service

Operations Management

Budgeting

Communication

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Manager

2 days ago Requisition ID: 1844

Salary Range: $20.00 To $23.00 Hourly

OPERATIONS MANAGER

Department: A&G

Reports to: General Manager

WHO WE ARE

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company . Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

RESPONSIBILITIES

What You’ll Do

• Partner closely with the General Manager to oversee daily hotel operations and ensure exceptional guest experiences.
• Lead and support department teams to maintain high standards of service, cleanliness, and brand compliance.
• Provide hands‑on leadership across all hotel areas, working flexible hours including nights, weekends, and holidays as business demands require.
• Deliver 24/7 on‑call operational support while ensuring compliance with franchise standards and all local, state, and federal regulations.
• Drive guest satisfaction by monitoring feedback, resolving concerns promptly, and implementing service improvement initiatives.
• Support revenue optimization efforts through effective pricing, inventory management, and preventative maintenance strategies.
• Contribute to financial performance by monitoring budgets, analyzing reports, controlling payroll and overtime, and maintaining productivity standards.
• Oversee invoice coding, purchasing, and inventory management to ensure financial accuracy and cost control.
• Manage hotel cash handling procedures, deposits, and capital expenditures in accordance with company policies.
• Foster a positive team culture through recruitment, training, coaching, and employee engagement initiatives.
• Ensure strict adherence to safety and security standards, including OSHA, HAZCOM, and Bloodborne Pathogens compliance.
• Maintain a visible presence throughout the hotel, assisting with inspections and operational support as needed.

What You’ll Bring

• Previous management experience in the hospitality industry required.
• Strong leadership skills with the ability to motivate teams and drive service excellence.
• Solid understanding of hotel financial performance, payroll management, and operational controls.
• Excellent organizational, communication, and problem-solving abilities in a fast‑paced environment.
• Proficiency in hotel systems and computer applications; prior front desk experience preferred.
• High School Diploma or GED required; additional hospitality education preferred.
• Ability to perform physical tasks including standing and walking for extended periods and lifting up to 50 lbs.

OTHER INFORMATION

What You Can Look Forward To

• Competitive compensation package
• Full benefits package, including medical, dental, vision, and 401(k) with company match
• Paid Time Off (PTO)
• Growth opportunities within a company focused on strategic expansion and development
• Hotel discounts at locations worldwide
• Tuition Reimbursement

Janko Hospitality isan equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law