Hospitality Operations Leader

Janko Hospitality; Ottawa (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation package

Full benefits: medical, dental, vision

Paid Time Off (PTO)

Growth opportunities

Hotel discounts

Tuition Reimbursement

Job summary

Janko Hospitality, a Chicago-based operator of upscale hotels, is seeking an Operations Manager to oversee daily hotel operations and lead department teams to deliver exceptional guest experiences.

The role requires previous hospitality management, strong leadership, and solid understanding of hotel financials, payroll, and operational controls. A high school diploma or GED is required; hospitality education is a plus. This is a full-time on-site position with growth opportunities.

Qualifications

• Previous management experience in the hospitality industry required.
• Strong leadership skills with the ability to motivate teams and drive service excellence.
• Solid understanding of hotel financial performance, payroll management, and operational controls.
• Proficiency in hotel systems and computer applications; prior front desk experience preferred.
• High School Diploma or GED required; additional hospitality education preferred.

Responsibilities

• Partner closely with the General Manager to oversee daily hotel operations and ensure exceptional guest experiences.
• Lead and support department teams to maintain high standards of service, cleanliness, and brand compliance.
• Provide hands‑on leadership across all hotel areas, working flexible hours including nights, weekends, and holidays as business demands require.
• Deliver 24/7 on‑call operational support while ensuring compliance with franchise standards and all local, state, and federal regulations.
• Drive guest satisfaction by monitoring feedback, resolving concerns promptly, and implementing service improvement initiatives.
• Support revenue optimization efforts through effective pricing, inventory management, and preventative maintenance strategies.
• Contribute to financial performance by monitoring budgets, analyzing reports, controlling payroll and overtime, and maintaining productivity standards.
• Oversee invoice coding, purchasing, and inventory management to ensure financial accuracy and cost control.
• Manage hotel cash handling procedures, deposits, and capital expenditures in accordance with company policies.
• Foster a positive team culture through recruitment, training, coaching, and employee engagement initiatives.
• Ensure strict adherence to safety and security standards, including OSHA, HAZCOM, and Bloodborne Pathogens compliance.
• Maintain a visible presence throughout the hotel, assisting with inspections and operational support as needed.

Skills

Leadership

Operations management

Guest service

Problem solving

Education

High School Diploma or GED

Hospitality education

Tools

Hotel systems

Job description

Janko Hospitality, a Chicago-based operator of upscale hotels, is seeking an Operations Manager to oversee daily hotel operations and lead department teams to deliver exceptional guest experiences.

The role requires previous hospitality management, strong leadership, and solid understanding of hotel financials, payroll, and operational controls. A high school diploma or GED is required; hospitality education is a plus. This is a full-time on-site position with growth opportunities.