Operations Manager

Crown; Northern (KY); Hybrid; USD 144,000 - 150,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Drug

401K with company match

Paid holidays

Paid vacation

Tuition reimbursement

Job summary

Crown Equipment Corporation is seeking a capable Operations Manager to lead the day-to-day operations of our branch network in the United States. You will supervise the service, parts, sales and rental teams, shape policies, and drive profitability while maintaining strong customer relationships.

You will recruit and develop staff, coordinate with HR, and align branch activities with corporate goals. This role emphasizes leadership, strategic planning, and hands-on operations oversight.

Qualifications

• Bachelor degree preferred with three years of management experience.
• Valid driver’s license, good driving record, and ability to safely operate lift trucks.
• High school diploma or equivalent

Responsibilities

• Oversee day-to-day branch operations and business activities.
• Design and/or review service and parts performance and policies.
• Oversee activities that support service, parts, sales and rental departments.
• Supervise sales, rental, service and parts department personnel. Monitor performance to insure profitability goals are attained and utilization and inventory levels are appropriate.
• Maintain direct contact with customers. Responsible for customer service satisfaction for key accounts, complex transactions and product/service/warranty issues or any extraordinary situation.
• Develop sales and service strategies. Gather product and market information and confer with General Manager and corporate personnel. Coordinate activities and resolve issues with equipment sales, leasing, service, and parts activities.
• Recruit, select, train, develop, and counsel direct reports. Make compensation recommendations. Identify training opportunities. Coordinate with the Human Resources Department to address any disciplinary situations.

Skills

Leadership

Communication

Time management

Judgment

Decision-making

Education

Bachelor's degree preferred

High school diploma or equivalent

Job description

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Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Posting External

Job Duties

• Oversee day-to-day branch operations and business activities.
• Design and/or review service and parts performance and policies.
• Oversee activities that support service, parts, sales and rental departments.
• Supervise sales, rental, service and parts department personnel. Monitor performance to insure profitability goals are attained and utilization and inventory levels are appropriate.
• Maintain direct contact with customers. Responsible for customer service satisfaction for key accounts, complex transactions and product/service/warranty issues or any extraordinary situation.
• Develop sales and service strategies. Gather product and market information and confer with General Manager and corporate personnel. Coordinate activities and resolve issues with equipment sales, leasing, service, and parts activities.
• Recruit, select, train, develop, and counsel direct reports. Make compensation recommendations. Identify training opportunities. Coordinate with the Human Resources Department to address any disciplinary situations.

Minimum Qualifications

• Bachelor degree preferred with three years of management experience.
• Valid driver’s license, good driving record, and ability to safely operate lift trucks.
• High school diploma or equivalent

Preferred Qualifications

• Lift truck industry and territory sales experience preferred.
• Leadership, communication, time management, judgment, and decision-making skills.
• Branch operations experience.
• Good working knowledge of the company, products, customers and suppliers and the understanding of how each of these areas affects one another.
• Prior work experience within each of the departments of a branch organization.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include:

• Competitive Wages. The anticipated starting pay range for the position is $2,773.00 to $2,884.00 per week, but is commensurate with skills and related experience,
• Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,
• Health Savings Accounts and Flexible Spending Accounts,
• 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.
• Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,
• 9 Paid Holidays,
• Paid Vacation accrued at a rate based on length of service and position,
• Birthday Pay for Non-Exempt employees,
• Tuition Reimbursement up to $5,250 per calendar year,
• and much more.

EOE Veterans/Disabilities

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including California AB-1008 “Ban the Box”, San Francisco’s Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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