Operations Manager

Confidential; Norfolk (VA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k percentage matching

Paid holidays

Job summary

Confidential, a growing organization in the home renovation sector, seeks an experienced Operations Manager to oversee day-to-day operations in the Norfolk Metro Area. You will coordinate field operations, support team performance, manage service partners, and ensure projects meet quality and customer service expectations.

The ideal candidate is hands-on, accountable, and excels at solving problems, developing people, and thriving in a fast-paced environment.

Qualifications

• 3+ years in operations, home renovation or related industry.
• Proven experience leading employees, contractors, or field teams.
• Strong problem-solving and quick decision-making.
• Excellent verbal and written communication.
• Ability to coach, train, and hold team accountable.
• Highly organized with ability to prioritize in a fast-paced environment.
• Willingness to travel within the assigned market and visit active job sites.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Oversee daily operational activities and help ensure the market meets performance, quality, and service objectives.
• Lead, coach, and develop operations personnel to promote accountability and teamwork.
• Coordinate with service providers and field teams to ensure projects are completed efficiently and to standards.
• Assist with onboarding, training, and ongoing development of contractors and operations staff.
• Monitor project execution and address issues involving scheduling, quality, or customer satisfaction.
• Investigate and resolve escalated customer concerns with timely solutions.
• Conduct field visits to evaluate project conditions and quality of work.
• Identify opportunities to improve processes, communication, efficiency, and customer experience.
• Conduct team meetings and training to reinforce expectations and performance standards.
• Collaborate with sales, customer service, field, and admin teams to maintain workflow.
• Provide operational leadership during periods of increased business volume or leadership absence.
• Promote safety, accountability, professionalism, and continuous improvement.

Skills

Operations

Leadership

Problem-solving

Communication

Coaching

Teamwork

Time management

Customer focus

MS Office

Tools

MS Office

Job description

A growing organization in the home renovation industry is seeking an experienced Operations Manager to oversee day to day operations within the Norfolk Metro Area.

This position plays a key role in coordinating field operations, supporting team performance, managing service partners, and ensuring projects are completed efficiently while meeting quality and customer service expectations. The Operations Manager will work closely with local and corporate leadership to improve operational performance, resolve challenges, and support continued business growth.

The ideal candidate is a hands-on, accountable leader who enjoys solving problems, developing people, and working in a fast-paced environment. Experience in home renovation or a related service industry is strongly preferred.

Responsibilities

• Oversee daily operational activities and help ensure the market meets established performance, quality, and service objectives
• Lead, coach, and develop operations personnel to promote accountability, productivity, and teamwork
• Coordinate with service providers and field teams to ensure projects are completed efficiently and according to company standards
• Assist with onboarding, training, and ongoing development of contractors and operational team members
• Monitor project execution and proactively address issues involving scheduling, quality, customer satisfaction, or overall project performance
• Investigate and resolve escalated customer concerns while ensuring timely and appropriate solutions
• Conduct field and job-site visits as needed to evaluate project conditions, service concerns, and quality of work
• Identify opportunities to improve operational processes, communication, efficiency, and customer experience
• Conduct team meetings and training sessions to reinforce expectations, processes, and performance standards
• Collaborate with sales, customer service, field, and administrative teams to maintain an efficient workflow
• Provide operational leadership and support during periods of increased business volume or leadership absence
• Promote a culture of safety, accountability, professionalism, and continuous improvement

Ideal Candidate

• 3+ years of experience in operations, home renovation or a related industry
• Demonstrated experience leading employees, contractors, service providers, or field teams
• Strong problem-solving skills and the ability to address issues quickly and effectively
• Sound judgment with the ability to evaluate situations and make practical business decisions
• Excellent verbal and written communication skills
• Ability to coach, train, motivate, and hold team members accountable
• Strong interpersonal skills and the ability to build productive relationships with a variety of personalities
• Highly organized with the ability to prioritize multiple responsibilities in a fast-paced environment
• Self-motivated and comfortable working independently while maintaining strong communication with leadership
• Adaptable and able to effectively manage changing priorities and business demands
• Customer-focused approach with a commitment to delivering quality service and resolving issues
• Working knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook

Additional Requirements

• Ability to travel throughout the assigned market and visit active job sites as needed
• Ability to effectively conduct individual and small group training

The organization offers a comprehensive benefits package that include but not limited to:

• Medical, dental, and vision insurance
• 401k percentage matching
• Paid holidays

This is a confidential search. Additional information regarding the organization and specific location will be shared with qualified candidates during the interview process.