Operations Manager

The Judge Group; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

The Judge Group is seeking a Contract Operations Specialist to support contract processing, pricing, and deal support across publisher agreements. You will ensure data integrity, manage escalations, and uphold SLAs in a fast-paced ad tech environment.

You will collaborate with sales, legal, and partner teams to clarify requirements, apply rate cards, and prepare pricing scenarios, while identifying improvements to templates, workflows, and resources for smoother execution.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 2+ years of experience in contract management, deal desk, sales operations, ad operations, or customer/partner support.
• Proven experience reading and applying commercial contract terms and pricing.

Responsibilities

• Prepare, review, and process standard and non-standard publisher agreements using internal contracting systems, routing them for required employee approvals.
• Assist partner management teams with agreement requests by clarifying requirements, answering contract and procedural questions, and preparing documents for sign-off.
• Apply rate cards and commercial guidelines to contracts; prepare pricing and fee scenarios using standard tools and templates in collaboration with cross-functional teams for management review and approval.
• Guide sales teams on standard deal structures by explaining approval thresholds, workflow processes, and discount mechanisms, while preparing deal requests for formal approval.
• Manage and resolve inquiries and escalations from account managers regarding deals, contracts, and process workflows within established service level agreements (SLAs).
• Investigate and address publisher contract inquiries submitted via support channels, providing clear, accurate responses for frontline support teams to share with partners.
• Monitor the progress of cases, deals, and contracts; maintain accurate, audit-ready records (including legal entities, product lines, key dates, and terms) within tracking tools; and proactively flag potential timeline risks.
• Partner with cross-functional, operations, and vendor teams to resolve bottlenecks and ensure smooth execution; elevate complex legal inquiries to the Legal department with comprehensive context.
• Identify recurring operational friction points and recommend enhancements to document templates, workflows, and training/help resources.

Skills

Contract management

Deal desk

Sales operations

Ad tech familiarity

Customer support

Education

Bachelor's degree or equivalent practical experience

Tools

CRM platforms

Case management software

Contract management systems

Job description

• Education: Bachelor's degree or equivalent practical experience.
• Experience: 2+ years of experience in contract management, deal desk, sales operations, ad operations, or customer/partner support.
• Contract Knowledge: Proven experience reading and applying commercial contract terms and pricing (e.g., rate cards, discounts, fees, contract terms, renewals, and terminations).
• Issue Resolution: Demonstrated experience managing and resolving support cases or escalations for internal or external stakeholders.
• Language Skills: Business-fluent written and spoken English.

Key Responsibilities

• Contract Processing: Prepare, review, and process standard and non-standard publisher agreements using internal contracting systems, routing them for required employee approvals.
• Partner Support: Assist partner management teams with agreement requests by clarifying requirements, answering contract and procedural questions, and preparing documents for sign-off.
• Pricing & Commercial Terms: Apply rate cards and commercial guidelines to contracts; prepare pricing and fee scenarios using standard tools and templates in collaboration with cross-functional teams for management review and approval.
• Deal Support: Guide sales teams on standard deal structures by explaining approval thresholds, workflow processes, and discount mechanisms, while preparing deal requests for formal approval.
• Case & Escalation Management: Manage and resolve inquiries and escalations from account managers regarding deals, contracts, and process workflows within established service level agreements (SLAs).
• Publisher Support: Investigate and address publisher contract inquiries submitted via support channels, providing clear, accurate responses for frontline support teams to share with partners.
• Data Integrity & Tracking: Monitor the progress of cases, deals, and contracts; maintain accurate, audit-ready records (including legal entities, product lines, key dates, and terms) within tracking tools; and proactively flag potential timeline risks.
• Cross-Functional Collaboration: Partner with cross-functional, operations, and vendor teams to resolve bottlenecks and ensure smooth execution; elevate complex legal inquiries to the Legal department with comprehensive context.
• Process Improvement: Identify recurring operational friction points and recommend enhancements to document templates, workflows, and training/help resources.

Preferred Qualifications

• Industry Knowledge: Familiarity with major digital ad serving, monetization, or ad tech platforms (e.g., publisher ad servers, supply-side networks, mobile app monetization platforms).
• Systems Proficiency: Hands-on experience with CRM platforms, case management software, or enterprise deal/contract management systems.
• Environment: Experience supporting high-velocity sales and partner management teams in a fast-paced environment.
• Analytical Skills: Comfortable utilizing spreadsheets, reports, and operational dashboards to track metrics and retrieve information efficiently.