Operations Manager

EXOS; New York (NY); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Life and disability benefits

Job summary

EXOS is seeking a hands-on Leader to oversee the Front Desk Lead and Membership and Sales Manager, ensuring a premier member experience and achievement of sales goals. You will coordinate facility maintenance, ensure smooth operations, and drive reporting with internal analytics teams.

You will partner with the GM to track monthly and annual goals, develop actionable insights, and maintain strong client relationships while guiding the program and vendor integrations globally.

Qualifications

• Bachelor’s degree in Health and Wellness or Business or related field is required.
• Minimum of two years of experience in health and wellness, club management, or program management.
• Proficiency in report generation, systems and number evaluation; detail oriented and able to work under pressure.

Responsibilities

• Oversee the Front Desk Lead and ensure an exceptional member experience.
• Oversee the Membership and Sales Manager to meet sales goals.
• Oversee facility maintenance to keep the fitness center clean, stocked and organized.
• Directly oversee reporting of performance and operational metrics and deliver reports as needed.
• Manage front desk budget, staffing allocation and execution of services within defined scopes of work.

Skills

Report generation

Data analysis

Team collaboration

Time management

Communication

Education

Bachelor’s degree in Health and Wellness

Bachelor’s degree in Business

Tools

Microsoft Office

Google Drive

Internal software systems

Job description

Job Summary:Responsibilities:Oversee the Front Desk Lead and ensure that all front desk team members deliver exception member experience.Oversee the Membership and Sales Manager and ensure sales goals are metOversee the facility maintenance of the fitness center ensuring that the center is clean, well stocked, organized and operating smoothlyDirectly oversee the reporting of performance and operational metrics and deliver reports as needed.Work with the GM to create and track monthly and annual goals and objectives according to the annual operating planIdentify and use actionable data to make decisions and track resultsParticipate in meetings with the client, review of metrics, collaborate on strategic initiatives, communications and decision makings within the programDevelop performance and operational metrics and deliver reporting reviews along with internal Research and Analytics teamResponsible for maintaining knowledge on all our internal products and programs, and being able to implement updates into the programMaintain a relationship with the client, and their operations team, participate and organize meetings, communicate daily/weekly with the client teamAssist in the management and implementation of internal and external systems and vendorsAssist in the integration with the clients’ vendors as part of a global strategyManagement and point of escalation for the Client Services Center and Client Services RepresentativeManage front desk budget, staffing allocation and execution of services within defined scopes of workProactive identification of problems, inefficiencies and subsequent solution planningDesire to be successful and work as part of a teamOther tasks as assignedQualifications:Bachelor’s degree in Health and Wellness, Business, or related fieldMinimum of two years of experience in health and wellness, club management or program management experienceProficiency in report generation, systems and number evaluationAbility to work both independently and as part of a team with innovation, collaboration and initiativeDetail focused, able to work under pressure and prioritize multiple tasksStrong computer skills, including Microsoft Office, Google Drive and ability to quickly learn internal software systemsExcellent organizational and time-management skillsPer pay transparency requirements, the compensation for this position ranges from $20 - $30/hour. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements).WHO WE AREFor nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness.We are an equal opportunity employerEXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.Learn more here:EEO is the LawEEO is the Law Supplement