Operations Manager

21 - EXOS Community Services, LLC; New York (NY); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Life and disability benefits

401(k) plan

Paid time off

Part-time benefits

Job summary

EXOS Community Services, LLC is seeking a capable operations supervisor to lead front desk and member services, while driving sales and maintaining a high-quality fitness facility. You will oversee performance metrics, budgets, and cross-functional collaborations with client teams to ensure smooth daily operations.

The role requires a Bachelor’s degree and at least two years in health and wellness management, with strong skills in report generation, data analysis, and MS Office.

Qualifications

• Bachelor’s degree in Health and Wellness, Business, or related field.
• Minimum 2 years of experience in health and wellness, club management or program management.
• Proficiency in report generation, systems and number evaluation.
• Ability to work independently and as part of a team with initiative.
• Detail focused, able to work under pressure and prioritize tasks.
• Strong computer skills including Microsoft Office and Google Drive.

Responsibilities

• Oversee the Front Desk Lead and ensure exceptional member experience.
• Oversee the Membership and Sales Manager to meet sales goals.
• Oversee facility maintenance of the fitness center for cleanliness and readiness.
• Directly oversee reporting of performance and operational metrics.
• Work with the GM to track monthly and annual goals per operating plan.
• Identify actionable data and track results for decisions.
• Participate in client meetings and strategic initiatives.
• Develop performance metrics and deliver reviews with teams.
• Maintain knowledge on all internal products and programs.
• Maintain client relationship and coordinate with client operations.
• Assist in managing internal/external systems and vendors.
• Assist in integration with client vendors as part of global strategy.
• Escalation point for Client Services Center and reps.
• Manage front desk budget, staffing, and service execution.
• Proactively identify problems and plan solutions.

Skills

Report generation

Data analysis

Microsoft Office

Google Drive

Team collaboration

Detail orientation

Education

Bachelor’s degree in Health and Wellness, Business, or related field

Tools

Internal software systems

Job description

Job Summary

• Oversee the Front Desk Lead and ensure that all front desk team members deliver exception member experience.
• Oversee the Membership and Sales Manager and ensure sales goals are met
• Oversee the facility maintenance of the fitness center ensuring that the center is clean, well stocked, organized and operating smoothly
• Directly oversee the reporting of performance and operational metrics and deliver reports as needed.
• Work with the GM to create and track monthly and annual goals and objectives according to the annual operating plan
• Identify and use actionable data to make decisions and track results
• Participate in meetings with the client, review of metrics, collaborate on strategic initiatives, communications and decision makings within the program
• Develop performance and operational metrics and deliver reporting reviews along with internal
• Research and Analytics team
• Responsible for maintaining knowledge on all our internal products and programs, and being able to implement updates into the program
• Maintain a relationship with the client, and their operations team, participate and organize meetings, communicate daily/weekly with the client team
• Assist in the management and implementation of internal and external systems and vendors
• Assist in the integration with the clients’ vendors as part of a global strategy
• Management and point of escalation for the Client Services Center and Client Services Representative
• Manage front desk budget, staffing allocation and execution of services within defined scopes of work
• Proactive identification of problems, inefficiencies and subsequent solution planning
• Desire to be successful and work as part of a team
• Other tasks as assigned

Qualifications

• Bachelor’s degree in Health and Wellness, Business, or related field
• Minimum of two years of experience in health and wellness, club management or program management experience
• Proficiency in report generation, systems and number evaluation
• Ability to work both independently and as part of a team with innovation, collaboration and initiative
• Detail focused, able to work under pressure and prioritize multiple tasks
• Strong computer skills, including Microsoft Office, Google Drive and ability to quickly learn internal software systems
• Excellent organizational and time-management skills

Per pay transparency requirements, the compensation for this position ranges from $20 - $30/hour. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs.

• health insurance
• life and disability benefits
• 401(k) plan
• paid time off
• part time benefits (subject to eligibility requirements)

WHO WE ARE

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond. Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development. We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness.

Equal Employment Opportunity Statement

We are an equal opportunity employer EXOS is proud to be an equal opportunity employer.

We are committed to creating an inclusive and welcoming workplace for all.

We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply.

Exos offers reasonable accommodations to job applicants with disabilities.

Learn more here: EEO is the Law EEO is the Law Supplement