Operations Manager

Montefiore Mount Vernon; New York (NY); On-site; USD 62,000 - 78,000; Full time

Job summary

Montefiore Medical Center seeks a Manager to oversee clinical administrative services for three units within the Division of Substance Abuse. The role focuses on coordinating patient care, ensuring policy compliance, and liaising with medical/nursing staff across institutions.

Daily schedule is 7:30 AM–3:30 PM, Monday–Friday. The position requires an Associate’s Degree with 3+ years of experience, and proficiency in SMART Software and EPIC, Front Desk Registration, insurance processes, and

Qualifications

• Associate’s degree required; minimum 3 years’ experience.
• Knowledge of SMART Software and EPIC.
• Expertise in Front Desk Registration and Insurance Processes.
• Proficient in Word, Excel, Outlook.
• Knowledge of CLIA equipment and testing procedures.
• Knowledge of OASAS, DEA, TJC and DOH OTP regulations.
• Strong communication and customer service skills; coaching abilities.

Responsibilities

• Coordinate daily delivery of clinical services across the Division of Substance Abuse.
• Manage human resources, attendance, leaves, and staff time off.
• Foster professional growth and ensure competency among staff.
• Oversee fiscal and resource management.

Skills

Communication skills

Customer service

Coaching skills

Education

Associate’s Degree

Tools

SMART Software

EPIC

Front Desk Registration

Insurance Processes

Word

Excel

Outlook

Job description

City/State:

Bronx, New York

Grant Funded:

Yes

Department:

DOSA - Wellness Center EXEC Offices

Work Shift:

Day

Work Days:

MON-FRI

Scheduled Hours:

7:30 AM-3:30 PM

Scheduled Daily Hours:

7.5 HOURS

Pay Range:

$62,417.94-$78,022.43

Over the past fifty years, Montefiore’s Division of Services for Addiction has helped thousands of people enter recovery and re-join their families and communities. Through recovery, individuals are empowered to help find meaning in their lives and integrate back into their communities.

This position is accountable for managing clinical administrative services of three (3) units within the Division of Substance Abuse. The Manager’s actualization of the organization’s mission, values and vision establishes a strong commitment for excellence by maintaining quality patient care standards and ensuring compliance with all policies, procedures, and regulatory requirements. The position is responsible for the overall coordination of patient care activities, interdisciplinary collaboration, and liaisons with the medical and nursing staff at other institutions for exchange of services and information. The Manager participates in improvement activities, performance evaluation, quality assurance, research activities, establishes practice standards, supports an autonomous environment for delivery of efficient quality patient care and demonstrates leadership skills and core competencies. This position also assumes some fiscal and human resources responsibilities.

Essential Functions:

• Define, organize and coordinate daily delivery of clinical services to patients throughout the Division of Substance Abuse. Demonstrates responsibility for administrative issues. Assures that effective controls are developed and maintained to ensure the integrity of the organization and to provide effective quality patient care to our clientele. Promote excellent customer service
• Integrates management skills into clinical and administrative practice. Manages human resources, monitor lateness, attendance, sick time, leaves of absence (FMLA, maternity, educational etc.), and staff time off inclusive of vacation and personal time requests
• Demonstrate professional growth and personal practice accountability. Facilitates professional growth of PCT, PSR and Medical Clerk staff to ensure current knowledge and competency
• Fiscal and resource management

Qualifications:

• A minimum of Associate’s Degree and a minimum of 3 years’ experience required
• Knowledge of the use of SMART Software and EPIC
• Expertise in Front Desk Registration and Insurance Processes
• Knowledge of Word, Excel, Outlook, Internet browser required
• Knowledge of CLIA equipment and standardized testing of equipment as required: glucometers, multistix testing and analysis, HCG control testing, hemocult testing, Breathalyzers, and oral swab procedures
• Human Resources and Labor Relations policies and procedures, recruitment management, accreditation requirements
• Knowledge of OASAS, DEA, TJC and DOH regulations and standards for Opioid Treatment Programs (OTP)
• Communication skills, customer service skills, competency evaluation and coaching skills

The standard hours are 7:30am – 3:30pm and must be able to work various shifts and locations depending on operational needs.

This is a 100% Grant Funded position.

Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.