Operations Manager

Common Justice; New York (NY); Hybrid; USD 66,000 - 80,000; Full time

Benefits offered by this job

Medical and dental coverage

Life and long-term disability保险

401(k) retirement plan

Generous paid time off

Job summary

Common Justice in New York City seeks an Operations Manager to support operations, finance, and administration. You will report to the Director of Operations and work four days per week in person at the Brooklyn office with one remote day.

You will manage day-to-day technology operations, liaise with the IT provider, and help implement cybersecurity, office facilities, and onboarding processes. A strong background in operations and tech is essential.

Qualifications

• Three or more years of professional experience, preferably in operations, office administration, facilities, technology support, or a related field.
• Comfort using, learning, and troubleshooting technology and software platforms, including Microsoft 365 applications.
• Curiosity, resourcefulness, and a willingness to learn new systems and processes.
• Strong customer service orientation and ability to build positive working relationships across teams.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and follow through on tasks.
• Ability to perform occasional physical tasks, including lifting and moving office supplies, equipment, and furniture, and supporting office and event setup as needed.
• Dependable, proactive, and committed to maintaining a high level of professionalism and integrity.
• Formerly incarcerated individuals strongly encouraged to apply

Responsibilities

• Support operations, finance, and administration as part of a team.
• Report directly to the Director of Operations.
• Provide on-site IT support and coordinate with outsourced IT provider.
• Develop and implement cybersecurity awareness and training.
• Oversee equipment inventory and coordinate repairs with vendors.
• Manage software licenses, user accounts, and digital subscriptions.
• Oversee day-to-day office operations and maintain a functional office space.
• Coordinate facilities maintenance and liaise with building management.
• Manage security operations and access systems.
• Coordinate onboarding and offboarding, including assets tracking.

Job description

Common justice builds transformative, survivor-centered solutions to violence rooted in accountability, safety and racial equity. We grow the practice and power to displace incarceration and forge the conditions necessary to sustain transformation for people and communities. We do this through our New York City-based alternative to incarceration and services for survivors of violence, local organizing and civic engagement, narrative and culture change, and our national partnerships and training work.

About the Opportunity

The Operations Manager will support Common Justice as part of a team responsible for operations, finance, and administration. They will report directly to the Director of Operations. Due to the nature of the role and its responsibilities, this position requires in-person attendance 4 days per week at our Brooklyn office (80% in-person, 20% remote)

Responsibilities

Technology & Systems

• The Operations Manager will support Common Justice as part of a team responsible for operations, finance, and administration. They will report directly to the Director of Operations. Due to the nature of the role and its responsibilities, this position requires in-person attendance 4 days per week at our Brooklyn office (80% in-person, 20% remote)
• Manage day-to-day technology operations as the primary on-site resource for staff, providing hands-on support and troubleshooting for routine issues while directing staff to the organization's outsourced IT provider for remote and more complex technical support.
• Manage the relationship with the organization's IT provider, serving as the primary day-to-day liaison, monitoring service requests, facilitating communication with staff, and participating in regular vendor check-ins.
• In partnership with the Director of Operations, develop and implement cybersecurity awareness and engagement initiatives, including coordinating training compliance, providing staff education, and supporting efforts designed to strengthen staff response to cybersecurity risks.
• Oversee the organization’s technology equipment inventory and coordinate repairs, replacements, and routine maintenance with our IT provider and other external vendors.
• Manage organizational software licenses, user accounts, and digital subscriptions.

Office Administration & Facilities

• Oversee day-to-day office operations and maintain a welcoming and functional office space, including oversight of common areas, meeting spaces, office supplies, and office equipment.

• Manage facilities maintenance, repairs, and office improvement projects, and serve as a primary liaison with building management.

• Manage facility security operations, including administering physical access systems and serving as a primary point of contact for security partners.

• Manage logistical and travel support for Board meetings, organizational events, and staff gatherings as needed.

• Manage onboarding and offboarding processes for staff and interns, including technology and systems access, workspace preparation, physical office access, organizational communications, and the distribution, collection, and tracking of organizational assets.

Finance

• Process approved staff and program-related purchases and payment requests in accordance with organizational policies and procedures.
• Manage OMNY Card distribution, tracking, and reconciliation.
• Crosstrain in finance and administrative processes and provide support as needed, serving as backup for invoice entry.
• Support the continuous improvement of operational systems, procedures, administrative workflows, and documentation.

Schedule

• This role requires four in-office days per week and one remote day.

Qualifications

• Three or more years of professional experience, preferably in operations, office administration, facilities, technology support, or a related field.
• Comfort using, learning, and troubleshooting technology and software platforms, including Microsoft 365 applications.
• Curiosity, resourcefulness, and a willingness to learn new systems and processes.
• Strong customer service orientation and ability to build positive working relationships across teams.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and follow through on tasks.
• Ability to perform occasional physical tasks, including lifting and moving office supplies, equipment, and furniture, and supporting office and event setup as needed.
• Dependable, proactive, and committed to maintaining a high level of professionalism and integrity.
• Formerly incarcerated individuals strongly encouraged to apply

The salary for this position is $72,960.42 per year and is non-negotiable. We offer a competitive benefits package, including medical and dental coverage, life and long-term disability insurance, a 401(k)-retirement plan, and generous paid time off.

Candidates must be based in the New York Tri-State area. This role requires four in-office days per week.

Common Justice strongly encourages applications from individuals who are formerly incarcerated or directlyimpacted by the criminal legal system. We value lived experience and recognize the unique perspectives, skills, and contributions individuals bring to our work.