Operations Manager

Stonebridge; New York (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

Join a dynamic team as an Operations Manager at a prestigious hotel in New York. Responsible for overseeing daily operations, enhancing guest satisfaction, and ensuring adherence to brand standards. This role offers a unique opportunity to make a significant impact in a leading hospitality environment.

Qualifications

• 1 to 2 years of related experience.
• Strong leadership skills.
• Ability to motivate and coach team members.

Responsibilities

• Manage day-to-day hotel operations.
• Address guest concerns and improve guest experience.
• Train, schedule, and support team members.

Skills

Guest satisfaction

Team management

Operational efficiency

Financial oversight

Education

High school diploma or equivalent

Job description

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City, State:

Long Island City, New York

Join Our Team at Even Hotel Long Island City - Operations Manager opportunity.

Salary Range: $65,000 - $75,000 per year

The purpose of the OPERATIONS MANAGER is to manage day-to-day hotel operations, ensuring brand standards, guest satisfaction, and operational efficiency, in accordance with established guest service and sustainability standards.

Essential Job Functions

• Train, schedule and support team members, ensuring they perform in accordance with established brand or hotel standards and consistent with company core values.
• Address guest concerns promptly, implement strategies to improve guest experience, and monitor guest satisfactions metrics.
• Motivate and coach team members to deliver exceptional guest service, promote a positive work environment and foster a culture of accountability.
• Ensure quality standards of complimentary food service stations are maintained.
• Attend weekly meetings
• Complete all required training, including brand-specific programs and company-mandated courses.
• Manage labor, control expenses, maximize revenue and analyze financial performance reports to identify areas for improvement to fit within budgets and/or updated forecasts.
• Position will work shifts crossing over from Breakfast Attendant to Guest Service Agent.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Work as Manager on Duty, when necessary.
• Complies with company policies and standards of conduct.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.
  
  

Position Requirements

• High school diploma or equivalent.
• 1 to 2 years of related experience.
  
  

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
  
  

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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