Medication Support Specialist

dWELL Recovery; New York (NY); On-site; USD 55,000 - 69,000; Part time

Job summary

dWELL Recovery is seeking a detail-oriented Medication Support Specialist to organize medications, coordinate refills with pharmacies, document accurately, and support residents with adherence and scheduling. The role emphasizes clear communication with clinical staff and providers.

The position is part-time with shifts including Sunday-Thursday, Monday-Friday, or Tuesday-Saturday, up to 25 hours per week from 10 AM to 2 PM. Prior experience in healthcare or residential services is preferred.

Qualifications

• Bachelor’s degree in Nursing, Pharmacy, Health Sciences, Behavioral Health, or a related field preferred.
• Experience in healthcare, pharmacy, medication support, caregiving, residential services, or related setting preferred.
• Experience communicating with pharmacies and coordinating prescription refills preferred.
• Strong written and verbal communication skills; ability to share medication updates clearly.

Responsibilities

• Enter new medications into electronic records accurately.
• Coordinate with pharmacies for refills and timing to avoid delays.
• Serve as primary contact with pharmacies for refill requests and status updates.
• Coordinate updates between dWELL Recovery and clinical providers.

Skills

Time management

Organizational skills

Attention to detail

Communication skills

Documentation

Education

Bachelor’s degree in Nursing/ Pharmacy/Health Sciences

Tools

OneStep

Kipu

Job description

Since 2020, dWELL has been an affirming recovery housing program on a mission to support young adults in their transition to independence through residences and a community-based approach that supports growth and healing. We provide a personalized, foundational, skills-based model that helps young adults pursue their individual life goals.

We are seeking a detail-oriented, compassionate, and highly organized Medication Support Specialist to join our team on a part-time basis. This role will focus on medication organization, refill coordination, documentation, adherence support, and communication with pharmacies and healthcare providers to help residents maintain consistent medication routines.

dWELL Recovery is seeking a dedicated and compassionate Medication Support Specialist to work either one of the following shifts:

Shift 1: Sunday - Thursday

Shift 2: Monday - Friday

Shift 3: Tuesday - Saturday

Hours: Up to 25 hours per week from 10 AM - 2 PM

What you will do:

• Medication Entry & Recordkeeping: Enter newly received medications into the electronic medication record system (e.g., OneStep or Kipu), ensuring medication records, quantities, and related information are accurately documented and up to date.
• Refill Coordination: Proactively monitor medication supplies and upcoming refill dates, coordinate with pharmacies to ensure refills are requested and ready on time, and follow up on delays, prescription issues, or medication availability.
• Pharmacy Communication: Serve as a primary point of contact for pharmacies regarding refill requests, prescription status, medication deliveries, and administrative questions, escalating issues as needed
• Medication Liaison: Serve as the medication-related liaison between dWELL Recovery and clinical providers coordinating updates, communicating medication needs and concerns, and ensuring relevant information is shared with the appropriate team members.
• Medication Reconciliation & Discrepancy Reporting: Review medication records against newly received medications and available documentation to identify missing information or discrepancies, and promptly raise concerns to the appropriate healthcare professional or leadership.
• Documentation & Communication: Maintain accurate electronic medication records and communicate medication arrivals, refill status, outstanding requests, and unresolved issues to House Managers, Resident Advisors, and relevant leadership.
• Inventory Monitoring: Track medication supplies and expiration dates, identify medications that are running low or approaching expiration, and coordinate appropriate follow-up.
• Leadership Collaboration: Collaborate with leadership to continuously improve processes.
• Resident Support: Assist residents with organizing their pill organizers upon admission and on a weekly basis thereafter. Develop and maintain medication schedules in accordance with prescriber instructions and established dWELL procedures.

What You Need to Qualify:

• Bachelor’s degree in Nursing, Pharmacy, Health Sciences, Behavioral Health, or a related field preferred.
• Previous experience in healthcare, pharmacy, medication support, caregiving, residential services, or a related setting preferred.
• Experience communicating with pharmacies and coordinating prescription refills strongly preferred.
• Strong organizational and time-management skills, with excellent attention to detail.
• Ability to follow written medication schedules, established procedures, and instructions from authorized healthcare professionals accurately.
• Experience using electronic medication record systems (e.g., OneStep or Kipu) preferred.
• Strong written and verbal communication skills, including the ability to communicate medication-related updates and concerns clearly.
• Ability to maintain accurate documentation and identify discrepancies or missing information.
• Comfortable handling confidential resident health information and maintaining appropriate privacy standards.
• Reliable, responsible, and consistent, with the ability to manage assigned responsibilities independently.
• Sound judgment and the ability to recognize when medication-related concerns require escalation to a qualified healthcare professional.
• CPR/First Aid certification preferred or willingness to obtain upon hire.
• Must be able to pass a background check and meet all applicable employment requirements.

Physical Requirements:

• Ability to lift 20–40 lbs occasionally, if required by assigned duties.
• Ability to stand and walk as needed to complete assigned responsibilities.
• Ability to navigate multiple levels of stairs, if required by the work location.
• Ability to organize, maintain, and review medication records and related supplies.

Compensation:

$40/hr - $50/hr

Dwell is an equal opportunity employer. We consider applicants for all positions on the basis of merit, qualifications and business needs, and without regard to race, color, national origin, religion, sex, gender identity, age, disability, alienage or citizenship status, ancestry, marital status, partnership status, creed, sexual and reproductive health decisions, genetic predisposition or carrier status, sexual orientation, uniformed service or veteran status, familial status, status as a victim of domestic violence or any other status or characteristic protected by applicable federal, state or local laws.

Must be able to perform extensive standing, walking, and climbing; to lift up to 50bs. regularly, to transport and stock assigned supplies and materials. Must be able to bend, stoop, and climb to reach materials.