Operations Manager

MedSpeed; Indianapolis (IN); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off

Flexible spending accounts

Job summary

MedSpeed is seeking an Operations Manager to lead a healthcare transportation network. The role oversees Logistics Service Representatives, manages client relationships, and targets service quality and profitability across locations.

You will drive daily operations, ensure safety compliance, and contribute to ongoing efficiency projects in a nationwide, growth-oriented setting. The role emphasizes leadership, collaboration across departments, and a focus on continuous improvement.

Qualifications

• Bachelor’s degree preferred in Business, Operations, Supply Chain Management or related field.
• 3-5 years logistics or transportation work experience preferred, or 3+ years management experience.
• Strong computer skills and Microsoft Office Suite proficiency.
• Excellent written and oral communication with strong interpersonal skills.
• Strong project management skills and problem-solving ability.

Responsibilities

• Lead Logistics Service Representatives including coaching, performance management, recruitment, training, and development.
• Improve service quality and efficiency through observations and coaching on performance reports.
• Ensure accuracy of route, client and variable stop data.
• Conduct route observations to ensure safety and adherence to procedures and identify improvements.
• Maintain positive client relationships and promptly resolve service exceptions.
• Maintain a clean, safe work environment and enforce safety policies.
• Coordinate vehicle maintenance with vendors and track maintenance history.
• Support operations projects to boost efficiency and service quality.
• Foster a collaborative MedSpeed team culture and perform other duties as assigned.

Skills

Leadership

Communication

Project management

Customer relations

Continuous improvement

Collaboration

Problem solving

MS Office proficiency

Education

Bachelor’s degree in Business / Operations / Supply Chain Management

Tools

Microsoft Office

Job description

Operations Manager

Monday-Friday: 9:00 AM - 5:00 PM

Join MedSpeed and help deliver health! We're a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you're passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we've never lost the entrepreneurial spirit and close-knit culture that defined us from day one.

Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren't just words; they shape how we support each other, grow together, and deliver real impact.

Our Operations Manager role is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives.

How you Will Contribute:

• Overall leadership of Logistics Service Representatives, including performance management, recruitment, hiring, training, coaching and development
• Manage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coaching
• Ensure accuracy and ongoing system maintenance of route, client and variable stop data
• Perform Logistic Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunities
• Maintain positive client relationships through regular communication and prompt resolution of service exceptions
• Establish and maintain a clean, safe work environment and ensure compliance with company's Making Every Day Safe policy
• Review daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history file
• Assist operations team with projects to improve operational efficiency and service quality
• All other job-related duties as assigned
• Build and nurture a collaborative MedSpeed team culture
• Other job-related duties as assigned

Skills for Success:

• Excellent written and oral communication, strong interpersonal skills
• Collaborative work style, able to work well within and across departments
• Successful experience applying quality management principles
• Strong project management skills
• Strong customer relation skills, demonstrated ability to interact with key decision makers
• Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
• Result & action oriented with a sense of urgency
• Rational thinker with the ability to excel in stressful situations
• Demonstrated leadership ability
• Strong computer skills, Microsoft Office Suite proficiency
• Bachelor’s degree preferred in Business, Operations, Supply Chain Management or related field
• 3-5 years logistics or transportation work experience preferred, or 3+ years management experience preferred

Our Commitment to You:

MedSpeed knows that doing meaningful work starts with being part of a company that values your well-being. That's why, in addition to a collaborative and purpose-driven culture, we offer benefits that support your life both at work and beyond it. This includes medical, dental, and vision coverage; flexible spending accounts; paid time off to recharge; and a 401(k) to help you plan for the future.

The salary for this role ranges from $80,000 to $95,000, depending on factors like experience, skills, and location. A discretionary bonus is also available.

Please beware of fake job offers. MedSpeed only contacts candidates through official channels and never requests personal information outside of our secure application process. All position openings are at www.medspeed.com

As part of our hiring process, final candidates will be subject to a background check, in compliance with applicable laws.

MedSpeed is an Equal Opportunity Employer

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