Operations Supervisor

MedSpeed; Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Paid time off

Job summary

MedSpeed in Cleveland is seeking an Operations Supervisor to lead our healthcare transportation network and support client relationships nationwide.

You will supervise Logistics Service Representatives, oversee daily operations, ensure quality, safety, and efficiency, and drive process improvements while maintaining MedSpeed's team-focused culture.

Qualifications

• Bachelor’s degree preferred in business, operations, supply chain, or related field.
• 1–3 years of progressive business experience preferred.
• Experience applying quality management principles.
• Strong project management skills and organizational abilities.
• Excellent written and oral communication; strong interpersonal skills.
• Strong customer relation skills; ability to interact with key decision makers.
• Process-oriented mindset focused on continuous improvement.
• Collaborative work style; ability to work across departments.

Responsibilities

• Lead Logistics Service Representatives: recruitment, onboarding, training, and performance management.
• Manage service quality and efficiency via daily observations, reports, and coaching.
• Conduct route observations to ensure safety and adherence to procedures; identify improvements.
• Ensure data accuracy and upkeep of route, client, and variable stop information.
• Review vehicle pre/post-trip inspections; coordinate repairs and maintenance with vendors; maintain history.
• Assist operations on projects to improve efficiency and service quality.
• Perform other duties as assigned; promote MedSpeed culture.

Skills

Leadership

Project management

Quality management

Communication

Customer relations

Process improvement

Cross-functional collaboration

Problem solving

MS Office

Education

Bachelor's degree preferred

Tools

MS Office Suite

Job description

Operations Supervisor

Join MedSpeed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you’re passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we’ve never lost the entrepreneurial spirit and close-knit culture that defined us from day one.

Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren’t just words; they shape how we support each other, grow together, and deliver real impact.

Our Operations Supervisor role is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives.

How you Will Contribute:

• Overall leadership of Logistics Service Representatives, including recruitment, onboarding, training, performance management and development
• Manage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coaching
• Perform Logistics Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunities
• Ensure accuracy and ongoing system maintenance of route, client and variable stop data
• Review daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history file
• Assist operations team with projects to improve operational efficiency and service quality
• All other job-related duties as assigned
• Work to promote MedSpeed team culture

Skills for Success:

• Bachelor’s degree preferred in Business, Operations, Supply Chain Management or related field
• 1-3 years of progressive business experience preferred
• Successful experience applying quality management principles
• Strong project management skills
• Excellent written and oral communication, strong interpersonal skills
• Strong customer relation skills, demonstrated ability to interact with key decision makers
• Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
• Collaborative work style, able to work well within and across departments
• Result & action oriented with a sense of urgency
• Rational thinker with the ability to excel in stressful situations
• Demonstrated leadership ability
• Strong computer skills, Microsoft Office Suite proficiency

Our Commitment to You:

MedSpeed knows that doing meaningful work starts with being part of a company that values your well-being. That’s why, in addition to a collaborative and purpose-driven culture, we offer benefits that support your life both at work and beyond it. This includes medical, dental, and vision coverage; flexible spending accounts; paid time off to recharge; and a 401(k) to help you plan for the future.

As part of our hiring process, final candidates will be subject to a background check, in compliance with applicable laws.

MedSpeed is an Equal Opportunity Employer

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