Operations Manager

Mr. Marketing; Mount Pleasant (SC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401k with match

PTO & holidays

Job summary

Mr. Marketing in Mount Pleasant, SC is seeking an organized Operations Manager to lead day-to-day service delivery and bridge our fulfillment teams with clients.

You will own client onboarding, manage the support queue, deliver monthly performance reports, conduct campaign health checks, and track project timelines to keep campaigns on track. This role offers competitive compensation, benefits with BCBS SC PPO Gold and 401k with match, PTO, and leadership growth opportunities within an expanding

Qualifications

• 1–3+ years of operational management, account management, or project coordination experience within a digital marketing agency or SaaS/software firm.
• Solid working knowledge of local SEO principles and digital advertising platforms (Google Ads, Meta Ads).
• Experience with CRM and support ticketing systems (Zo Zendesk, Salesforce, Asana, Go High Level or HubSpot).

Responsibilities

• Lead end-to-end client onboarding for agency and software clients.
• Supervise daily customer support queue and delegate tickets to team members.
• Oversee monthly performance reports across active accounts.
• Perform routine campaign health checks and ensure tracking/conversions are correct.
• Track projects against milestones, timelines, and resource allocations.
• Identify bottlenecks and streamline internal workflows.

Skills

Organizational skills

Attention to detail

Communication skills

Problem solving

Time management

Tools

Zendesk

Salesforce

Asana

Go High Level

HubSpot

Job description

Mr. Marketing is a marketing technology firm based in Mount Pleasant, South Carolina.

Role Overview

We are looking for an organized, proactive, and detail-driven Operations Manager

to lead our day-to-day service delivery and operational execution. In this

role, you will act as the operational backbone of the company—bridging the gap

between our technical/marketing fulfillment teams and our clients.

From executing smooth client onboardings to managing our support ticket queue,

overseeing campaign performance health checks, and driving project timelines,

you will ensure our agency and software operations run efficiently and clients

Key Responsibilities

Client Onboarding & Setup:

Lead end-to-end onboarding for new agency and software clients, ensuring all assets,

platform accesses, and campaign requirements are collected promptly.

Coordinate internal setup across agency tools, local SEO assets, proprietary software

configurations, and ad accounts to deliver a seamless client launch experience.

Support Ticket Management:

Supervise and manage the daily customer support queue, prioritizing and delegating

incoming tickets to appropriate team members.

Follow through on all technical and operational requests to ensure resolution meets

quality standards and exceeds client expectations.

Monthly Reporting & Performance Quality Assurance:

Oversee the generation, verification, and timely delivery of monthly performance

reports across all active accounts.

Campaign Health Checks & Oversight:

Conduct routine operational audits of active digital marketing and paid advertising

campaigns to confirm they are running properly, pacing accurately against

budgets, and tracking conversions correctly.

Coordinate with campaign specialists immediately if tracking issues, ad disapprovals, or

technical roadblocks occur.

Project Management & Delivery Timelines:

Track ongoing website, SEO, creative, and software integration projects against

milestones, resource allocations, and target deadlines.

Proactively identify bottlenecks, streamline workflows, and ensure internal deliverables

are completed in accordance with the project plan.

Qualifications & Requirements Experience:

1–3+ years of operational management, account management, or project

coordination experience within a digital marketing agency or SaaS/software firm

Technical:

Familiarity: Solid working knowledge of local SEO principles, digital

advertising platforms (Google Ads, Meta Ads), CRM systems, and support

ticketing systems (e.g., Zendesk, Salesforce, Asana, Go High Level, or HubSpot).

Execution & Detail-Oriented:

Exceptional organizational and task-tracking abilities

with a zero-things-fall-through-the-cracks mindset.

Communication Skills:

Strong written and verbal communication skills, capable of translating

complex marketing updates into clear, reassuring client communications.

Problem-Solving Ability:

A natural troubleshooter who can assess ticket backlogs, diagnose

operational friction points, and implement swift, effective solutions.

Location:

Commutable to our office in Mount Pleasant, SC.

What We Offer:

Competitive compensation package (Base Salary + Performance Incentives).

Excellent Benefits with Blue Cross Blue Shield of SC PPO Gold and NY Life 401k with Match.

Paid time off (PTO) and company holidays.

Opportunities for leadership growth within an expanding company.

Collaborative, energetic, and innovation-driven work culture.

Mr. Marketing is an Equal Opportunity Employer.