Operations Manager

Brobston Group; Miami (FL); On-site; USD 65,000 - 105,000; Full time

Job summary

Brobston Group in Miami seeks an Operations Manager to oversee daily operations, implement best practices, and drive efficiency within a luxury-focused environment.

You will coordinate orders, manage finance follow-ups, and liaise with IT while using data to identify trends and guide decisions. Fluency in English and Spanish is required, with a Bachelor's degree in Business Administration and 3–5 years of relevant experience preferred.

Qualifications

• 3–5 years of experience in operations or a similar role.
• Bachelor's degree in Business Administration.
• Strong organization, attention to detail, communication, and problem-solving.
• Proficient with order management systems, CRM, and Microsoft Office.
• Fluent in English and Spanish.
• Ability to manage priorities in a fast-paced environment.

Responsibilities

• Process customer orders and delivery notes, monitor shipping and delivery, and manage product allocation.
• Conduct finance follow-ups and process customer credits, returns, and manual adjustments.
• Coordinate concierge communications, resolve website requests, research product availability, and manage customer feedback platforms.
• Follow up on internal systems issues and liaise with IT to resolve tickets.
• Use data and analytics to monitor performance, identify trends, and inform decisions.

Skills

Organization

Attention to detail

Communication

Problem-solving

English

Spanish

Education

Bachelor's degree in Business Administration

Tools

CRM

Order management systems

Microsoft Office

Job description

Summary

The Operations Manager oversees and optimizes day-to-day operational activities to support efficiency, productivity, and quality. This role implements best practices and continuous improvement initiatives while supporting business objectives.

Responsibilities

• Process customer orders and delivery notes, monitor shipping and delivery, and manage product allocation.
• Conduct finance follow-ups and process customer credits, returns, and manual adjustments.
• Coordinate concierge communications, resolve website requests, research product availability, and manage customer feedback platforms.
• Follow up on internal systems issues and liaise with IT to resolve tickets.
• Use data and analytics to monitor performance, identify trends, and inform decisions.

Requirements

• Three to five years of experience in operations, administration, or a similar role; luxury-sector experience is advantageous.
• Bachelor's degree in Business Administration.
• Strong organization, attention to detail, communication, and problem-solving skills.
• Proficiency with order management systems, CRM, and Microsoft Office.
• Fluency in English and Spanish.
• Ability to manage priorities independently and collaboratively in a fast-paced environment.